Technical Customer Service Advisor

Technical Customer Service Advisor

CAROUSEL PARAGRAPH

• Lexington, Kentucky; Frankfort, Kentucky; Louisville-Jefferson, Kentucky; Cincinnati, Ohio
• Call Center
• 57888

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Job Description

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients while working from your home office in the Lexington area.

Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits

Join the Conduent Team in Lexington, KY

Starting Pay $1 4.75 Per Hour Fulltime Weekdays 8 am to 8 pm

From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role.

We also offer a full benefits package from day one , so youll be able to thrive both personally and professionally.

About the Role

You will be supporting our clients customers as the first point of contact. You will answer questions concerning their accounts.

You will help customers with their account issues while providing them with exceptional customer service.

As a Customer Experience Associate, you will be responsible for :

• Identif y ing customer needs, answering questions, or resolving problems
• Performing routine call center activities concerning business products and services
• Using the tools provided to guide you through customer conversations
• Providing customers with important information while communicating in a warm empathetic manner
• Gathering information to keep customer profiles and accounts up to date
• Using your computer knowledge to give exceptional customer service

Requirements

To be successful in this role you will :

• Have a high school diploma or equivalent
• Be able to successfully pass a criminal background check
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
• Have at least 6 months of c ustomer service work experience
• Typing Speed of 30WPM or higher
• Have knowledge of desktop and portable devices
• Have knowledge of relational databases, SSL and Servers
• Have wired internet service (No Wi - fi or Satellite ); Internet speed test will confirm that speeds meet the requirements of Download speed 10mbps or higher, Upload speed of 3mbps or higher and ping results lower than 175ms
• Secured workspace will be confirmed during video interview
• Willing to commute onsite once monthly to 745 W. New Circle Road, Lexington, KY

Work in a way that works for you

At Conduent we want you to be yourself. We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

In this role, we can offer the following working schedule :

Monday through Friday shifts are normally 8 hours from 8 am to 8 pm

Working with us

Join a rapidly growing organization that can support your career goals.

Working for you

What you get :

• Paid Training
• Career Growth Opportunities
• Full Benefit Options
• Great Work Environment
• Weekends and holidays normally off

Join Us

Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form.

For those using Google Chrome or Mozilla Firefox please download the form first : . You may also .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible.

Providing this information is a requirement of your employment at Conduent.*