Manager, Learning & Development

Job Description

Job Description

Join a team that nourishes life from farm to table! Upstate Niagara Cooperative, proudly owned by 200+ local family farms, is one of America’s largest and most stable dairy cooperatives. Guided by farmer- and employee-led values, we process and market high-quality milk, yogurt, dips, sour cream, cottage cheese, and more under our trusted brands : Upstate Farms®, Bison®, Milk for Life®, and Intense Milk®. Here, you’ll support sustainable farming, strong communities, and the mission to deliver fresh, local dairy to families every day.The Learning and Development Manager plays a critical role in working across operations to support, develop, and implement high-quality training systems that meet the essential needs of both the individual and the business, drive employee growth, operational excellence, and organizational success. Throughout 2025-2026, this person will play a key role in our SAP S4 / HANNA implementation at the site. This person collaborates with internal and external operational leaders, along with safety, quality, and frontline employees to effectively build and audit training programs, analyze data, report progress against KPIs, and develop solutions that continuously improve the health of the training department. The individual will play a key role in developing and leading a robust onboarding and orientation that will track across multiple sites. The candidate must have a passion for developing people.

Key Responsibilities : Training Program Development

• Competency Mapping.
• Develop and design curriculum for performance-based training programs to support job training.
• Develop content such as SOPs, work instructions, job aids, and e-learning modules.
• Collaborate with cross-functional teams and UNC L&D team(s) to develop and establish a new UNC Onboarding and Orientation Program that will be utilized across multiple locations. Co-facilitate the program at Dale Road and West Seneca.
• Assess programs for effectiveness and alignment to UNC standardized formats.
• Ensure content aligns with quality, compliance, and safety standards.
• Analyze jobs using the DACUM method and analyze tasks using the SCID format.
• Possess and apply manufacturing skills and knowledge of operational processes.

SAP Training Responsibilities

Learning Management System (LMS)

Project and Change Management

Workforce Development and Retention

Competencies : Leader :

Technical :

Physical Demands : Must be able to stand for long periods and work across multiple shifts.

Qualifications : Prior Training Manager experience or equivalent in education, technical writing, quality assurance, or continuous improvement.Minimum 2 years’ experience in food manufacturing.Associate degree or higher and / or relevant coursework in education (preferred).

Preferred Skills :

Pay : $90,000-$105,000 / year