Job Description
Job Description
Aerus is looking for a customer service representative to join our team in our Spring office. This person will drive customer satisfaction by fielding inquiries, addressing customer issue points and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities :
- Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success - Advise customers on how to successfully leverage the product / service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements :
- Experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
Who We Are : Our History and Commitment to Service
Beyond by Aerus combines natural, world-class technologies with innovative and revolutionary processes to create extraordinary healthy living environments.
This new standard of environmental quality comes with the Beyond by Aerus promise of Guaranteed Satisfaction.
We have an unmatched history of innovation for over 90 years, and the Smithsonian Institute recognized our Model 30 Canister Vaccum as one of the Top 100 US products ever designed.
We have served over 50 million satisfied customers in our 90 years of business. Most importantly, over 99.9% of those customers have said they would recommend us to family and friends.
We are committed to exemplary service and remarkable technological advancement. Aerus and its Beyond Technologies endeavor to keep this promise to you with natural, healthy environmental solutions that exceed your imagination.
WORLD RENOWNED LEGACY
Since our beginning as Electrolux in the USA in 1924, Aerus® has been known as an industry leader in creating healthy environments and providing reliable lifetime service.
Our legacy is renowned for friendly, unparalleled customer service and products you can rely on.
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