Technical Support Analyst

Job Title : Technical Support Analyst

Location : Forsyth, GA (Hybrid-3 days onsite, 2 days telework after training)

Job Type : Contract | Full-Time

Start Date : November 24, 2025

End Date : June 30, 2026

Openings : 1

About the Role

Seeking a Technical Support Analyst to provide ongoing user support, system administration, and device management for Chrome OS and Google Workspace environments. The position requires both remote and onsite work, including travel to correctional facilities and other state locations, supporting a large-scale, educational technology environment for end users and staff.

Key Responsibilities

Manage and administer Google Chrome Management Console and Google Workspace for Enterprise / Education.

Track domain metrics including usage, user status, storage, security, and file sharing.

Configure, deploy, and update Chromebooks, extensions, and related educational applications.

Provide tier 1 2 technical support for users on Chrome OS, Google Workspace, and web-based instructional platforms.

Troubleshoot hardware, software, connectivity, Wi-Fi, and endpoint security issues.

Enforce device and user policies-content filters, sign-in controls, and security settings.

Maintain up-to-date inventory records for devices and peripherals.

Document support procedures, user guides, and troubleshooting steps for staff.

Analyze support trends and recommend improvements in device management and user experience.

Collaborate with instructional technology teams to ensure digital learning compatibility.

Support Apple devices (Mac support).

Travel across Georgia for onsite support as needed (mileage reimbursed for correctional facility visits).

Required Qualifications

Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).

2+ years of hands-on experience managing Google Workspace for Education / Enterprise and Chrome OS devices.

Proficiency in Google Admin Console, Chrome Management Console, Google Workspace.

Proficiency in Apple products and Mac device support.

2+ years supporting IT in an enterprise or educational environment.

Knowledge of network connectivity, Wi-Fi troubleshooting, and endpoint security best practices.

Experience supporting web applications and learning management systems (LMS).

Strong problem-solving, customer service, documentation, and communication skills.

Preferred Qualifications

Google Certified IT Support Professional, Google Certified Administrator.

Experience with large-scale Chromebook deployments.

Familiarity with content filtering and device compliance tools.

Working Conditions

Hybrid office with three days onsite / two days telework after initial six-month training period.

Travel required throughout Georgia (must be comfortable visiting correctional facilities).

Occasional lifting up to 25 lbs.

Fast-paced, educational and enterprise technology environment.

Key Skills

Google Workspace | Chrome OS | Device Management | Technical Support | Apple / Mac Support | Network Troubleshooting | Inventory Management | LMS Support | Documentation | Educational Technology | Hybrid Work