Service Manager (Norfolk, Virginia)

Job Description

Job Description

GATES OF WEST BAY

The Service Manager / Maintenance Superintendent is responsible for the physical upkeep of the community and is under the direction of the Property Manager. He or she must maintain and operate all mechanical equipment and supervise all maintenance employees. The Service Manager will be responsible for maintaining both properties.

Essential Duties and Responsibilities include the following

• Train and be responsible for work performed by all staff members under his or her direction.
• Hire and terminate employees in accordance with Drucker + Falk policy and under the direction of the Property Manager.
• Counsel (and document) maintenance employees to improve their work and work attitudes.
• Establish schedules and assign personnel routine maintenance tasks.
• Make certain that the community has maintenance coverage at all times, in case of emergencies or emergency work requests. Able to be on emergency “on call” status to respond to emergency work orders.
• Perform all duties with the highest consideration for safety, and train and be responsible for all staff members to do so as well.
• Conduct monthly safety meetings with staff and document topics discussed. Emphasize safety with all new employees.
• Continually inspect buildings, grounds, and common areas to identify needed preventative maintenance, to ensure that the buildings and common areas are clean, grounds are being properly maintained and to identify current and potential safety hazards.
• Maintain a clean, safe, and well-organized shop and equipment storage area in compliance with all OSHA regulations, i.e., maintain Hazard Communication Program, SDS, State and Federal posters and posting OSHA summary forms.
• Perform necessary maintenance and repairs in apartments with work orders.
• Strive to see that all work orders are completed within 24 hours.
• Turn vacant apartments into units ready for occupancy following Drucker + Falk guidelines.
• Schedule contractors for maintenance related work. Secure bids and proposals as directed.
• Use contract labor whenever it becomes cost effective, following approval by the Property Manager or Regional Property Manager.
• Strictly follow established budgetary guidelines.
• Follow all Drucker + Falk purchasing directives and procedures.
• Maintain operating manuals, warranty records and other materials pertaining to general inventory and parts replacement and availability.
• Keep abreast of developments in the field, including new products and new and less expensive ways of making repairs
• Always maintain the highest standards of resident relations.
• Complete and return Monthly Preventative Maintenance Sheets.
• Monitor all O & M Programs (i.e., Asbestos, Lead Based Paint and Mold & Fungi) in place on the community to ensure that all O & M Specialists, Consultants, Contractors and / or employees are notified of the presence of these substances when work to be performed may involve the disturbance of these substances. Ensure that all such work is performed following the established O & M program.
• The Maintenance Superintendent is also responsible for maintaining all record keeping and reports relating to these O&M programs to ensure that the property is in full compliance.
• Must be accurate in all phases of technical work.
• Performs other duties as assigned.

Qualifications

Supervisory Responsibilities - Manages 0-8 employees; in the Maintenance department. Responsible for the overall direction, coordination, and evaluation of these employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to taste or smell. The employee must frequently lift and / or move up to 100 pounds. Specific vision abilities required by this job include peripheral vision and depth perception.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to toxic or caustic chemicals; outside weather conditions and risk of electrical shock. The employee is occasionally exposed to wet and / or humid conditions; high, precarious places; fumes or airborne particles; extreme cold; extreme heat and vibration. The noise level in the work environment is usually moderate.

Education and / or Experience - High school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience

Certificates, Licenses, Registration

Current Driver's License, CFC Certificate

Other Skills and Abilities

HVAC, CPO Certification, Plumbing Skills, Carpentry Skills, Electrical Skills

Knowledge of OSHA regulations, SDS standards

Benefits : Competitive Benefits to include Health, Dental, Life, 401K, Employees Assistance Program, Long Term Disability, Vacation and Sick Leave

Equal Opportunity Employer. Drug-Free Workplace.