Business Manager, SBB Product Operations

Business Manager, SBB Product Operations

As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You will team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. Small Business Bank (SBB) is in a transformational period of growth, just one year into the launch of our digital account opening (DAO) capability as we expand to become a national digital bank for small businesses. A key to delivering sustained growth is to create an exceptional customer experience post acquisition to engage, delight, and retain our customers. In this role, you will be part of SBB's Channel Strategy and Analytics team, responsible for developing intent to improve the small business customer experience in partnership with our call center, branch, and bank operations teams. The expectation in this role is for you to use analytics to understand the "voice of the customer" (via surveys, servicing call reasons, and complaints data), identify high leverage customer friction areas, and influence cross-functional partners to build and execute solutions. You will also help us define the future of the omni-channel servicing experience for the national digital bank that we are building.

General Responsibilities :

• Strategic leadership : Develop business strategies that will drive growth, profitability, and competitive success for Capital One
• Marketing : Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel
• Drive step-change improvements in marketing performance by connecting drivers of future consumer trends to historical behavior and testing hypotheses using rigorous monitoring and analysis
• Execution : Manage and sequence delivery of business intent, build business requirements and execute against the marketing strategy
• Partnership : Work closely with colleagues across Capital One including : Data Science, Marketing Strategists, Project Managers, Product Strategy, Finance and others to drive improvement in marketing performance
• Strategic & analytic orientation : A proven track record of decision making and problem solving based on analytics
• Strong business judgment, leadership and integrity : You should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
• Solid Teamwork : Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise
• Strong executive communication skills : Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
• Clear results orientation : display an intense focus on achieving both short and long term goals
• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment

Basic Qualifications :

Preferred Qualifications :

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Richmond, VA : $144,000 - $164,400 for Business Manager McLean, VA : $158,400 - $180,800 for Business Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.