Assistant Program Manager

Assistant Program Manager

The Community Safety Crisis and Incident Response Through Community-Led Engagement (C.I.R.C.L.E.) program is a 24 / 7 unarmed response program that deploys a team of mental health professionals and individuals with lived experience to address non-violent LAPD calls related to unhoused individuals experiencing crisis. Through this public health approach, the City is able to improve community safety and outcomes for Angelenos in need of social services and support. The goals of the program are to : (1) disrupt the reciprocal relationship between homelessness and the criminal justice system by promptly responding to diverted non-violent incidents related to persons experiencing homelessness (PEH); (2) de-escalate and stabilize incidents involving unhoused individuals; and (3) create enduring positive outcomes for those individuals through trauma informed rapport building, connections to services and resources, and case management.

The Assistant Program Manager provides direct support to the Program Manager to ensure the smooth functioning of program activities. The APM is responsible for partnering with the Program Manager to ensure 1.) CIRCLE Operations are running smoothly and ample coverage is scheduled 2.) CIRCLE teams have what they need and inventories of participant / staff supplies are continuously maintained 3.) creating, developing and maintaining policies and procedures to make sure the program is compliant and deliverable at optimal levels.

This is a temporary, grant-funded, full-time, benefited position.

Essential Functions

• Manages scheduling, logistics, and deployment coordination for program teams.
• Provides coverage for Program Manager in Program Manager's absence
• Supports PM with data collection and reporting to track program goals and outcomes.
• Exercises independent decision-making in the absence of Program Manager regarding budget, scheduling, and de-escalation
• Performs office and administrative functions directly related to the management and operations of the CIRCLE program such as procurement, logistics, deployment and scheduling coordination and the design and implementation of program policies / procedures.
• Maintains financial records by processing invoices, tracking expenses, and assisting with reconciliations.
• Acts as administrative support for purchases, supply management, travel, and event coordination.
• Prepare meeting agendas, take minutes, and manage follow-up actions.
• Provide on-call administrative support as needed, including occasional nights and weekends.
• Perform other clerical and administrative duties to support program success.
• Other duties as assigned.

Minimum Qualifications

A Bachelor's Degree in social work, psychology, or a similar field and a least one year of job-related experience working with PEH or very vulnerable populations, preferably those living with mental illness and / or substance addictions; or

Preferred Qualifications

Other Skills, Knowledge, and Abilities

Physical Demands

Work Environment

Travel outside to various locations and on occasion, general office setting, indoors temperature controlled.

EEOC Statement

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.