Lead Product Manager, Onboarding & Adoption (PLG)

Lead Product Manager For Engagement & Monetization

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a Lead Product Manager for the Engagement & Monetization team, you will find opportunities, develop the product roadmap and deliver the capabilities to drive customer satisfaction and maximize revenue generation opportunities. This role must be able to discover and analyze customer pain points, opportunities, and synthesize them into clear product requirements and roadmaps. You will be responsible for developing the product strategy and a product roadmap that extends across multiple surfaces in the product engagement and monetization space. You'll shape Docusign's growth experiences and develop capabilities that will drive the next chapter of growth for Docusign with focus on how our customers try our products, buy our products, and manage their subscriptions with Docusign. This position is an individual contributor role reporting to the Sr Director, Product Management - Engagement & Monetization.

Responsibility :

• Define experiences that enable customers to self-serve try, use, buy, and manage their subscription
• Develop and maintain a product roadmap that aligns with the company's strategic goals and OKRs
• Prioritize features and initiatives based on business impact and available resources
• Collaborate with cross-functional teams, including marketing, customer success, engineering, design, and sales, to define product requirements and prioritize features
• Document clear requirements and use cases to be passed on to UX and Engineering teams and drive product initiatives from concept to launch, ensuring timely and successful delivery of new features and enhancements
• Use a combination of qualitative and quantitative data insights, as well as industry standard processes to prioritize opportunities across DocuSign's customer journey
• Use data analytics and metrics to assess product performance, identify trends, and make data-driven decisions
• Monitor KPIs related to revenue, conversion, and other relevant metrics

Job Designation : Hybrid : Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency : Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role / job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring :