Field Service Engineer

Ready for a position where your leadership will directly shape the success of cutting-edge custom automation projects in the field?

Our innovative custom automation firm, a recognized leader in designing, building, and integrating highly specialized and bespoke machinery, is seeking a Lead Field Service Engineer. We develop sophisticated systems incorporating advanced robotics, precision vision systems, intricate laser applications, and complex assembly and testing solutions for a diverse global client base. This role is ideal for a seasoned technical leader who can not only solve the most challenging field issues but also mentor a team and drive excellence in service delivery.

Key Responsibilities :

• Serve as the technical lead for complex installations, commissioning, and validation of new custom automation systems at client facilities, often overseeing junior engineers.
• Provide expert-level troubleshooting, root cause analysis, and resolution for critical mechanical, electrical, controls, and software failures.
• Develop and implement proactive service strategies, including preventative maintenance schedules and system optimization plans.
• Deliver advanced technical training and support to client personnel and internal teams, fostering knowledge transfer.
• Act as a primary technical escalation point, managing critical client relationships and ensuring prompt issue resolution and high customer satisfaction.
• Identify opportunities for system upgrades, enhancements, and service contract expansion.
• Lead the continuous improvement of field service processes and documentation standards.
• Manage travel logistics, schedules, and resources for service projects efficiently.

Recommended Qualifications :

Preferred Qualifications :

Roles That Should Apply :

If you are an accomplished Lead Field Service Engineer looking to drive excellence, mentor a talented team, and play a pivotal role in the success of bespoke automation solutions on a global scale, we encourage you to apply. This is a unique opportunity to lead critical field operations and directly influence the continued growth and reputation of a premier custom automation firm.