Account Specialist

Rakuten Advertising Client Services Representative

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses, and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications, and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Rakuten Advertising provides advertising technology and consumer insights to the world's leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy, and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten's diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty. In this role, you will be part of the client services team working directly with a wide array of retail and global retail clients, supporting them in their affiliate marketing initiatives. You will witness the day to day of managing a client portfolio and see how our team helps our clients achieve their goals in a fast pace and ever-changing environment. You will also interface with numerous internal groups such as analytics, marketing, billing, etc. This role will give you a great understanding of digital marketing from both an agency and client perspective.

Key Responsibilities :

• Acquires foundational knowledge of client relationship management principles, processes, and tools to effectively support team objectives.
• Communicates with clients to address basic inquiries, ensuring timely responses and enhancing customer satisfaction.
• Analyzes basic client data and feedback to identify trends, inform decision-making, and recommend improvements.
• Coordinates routine client requests and supports the resolution of simple issues, ensuring alignment with service standards.
• Contributes to the preparation of client reports and presentations, compiling data and insights for stakeholders.
• Drafts client communications, including emails and basic documentation, to support engagement and maintain strong relationships.
• Escalates more complex client concerns to senior team members or management, ensuring proper resolution and follow-up.
• Builds initial relationships with clients through regular interactions, laying the groundwork for long-term partnerships.
• Does simple administrative tasks to support the client relationship team, such as scheduling meetings and updating CRM systems.
• Manage communication and act as liaison between publishers, advertisers, and account managers.
• Update client promotions, creative and communications as necessary.
• Audit creative and placements as mandated by account team / client.
• Review partnered affiliate websites to identify optimization opportunities.

Qualifications :

Minimum Requirements :

Five Principles for Success :

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial, or local laws.

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements. USD $42,849.00 - $72,684.00 annually