Information Technology Helpdesk - Lafayette Hill, PA

Back Information Technology Helpdesk #104967 Lafayette Hill, Pennsylvania, United States Apply X Facebook LinkedIn Email Copy Position Type Full-Time Shift 1st Shift - no week-ends Work Schedule 8 AM - 4 PM - Position is Hybrid Requirements

Our ideal candidate will possess the following skills :

• Experience supporting Outlook / MS Office and a variety of Wi-Fi-enabled devices.
• Ability to make quick, accurate, and appropriate decisions.
• Knowledge of customer service principles and practices.
• Knowledge of call center telephony and technology.
• Ability to communicate with customers over the phone and provide remote support.
• Ability to explain technical issues in clear and understandable language.
• Excellent verbal and written communication skills.
• Must be a detail-oriented self-starter function autonomously.
• Strong customer service orientation.
• Ability to commute to Corporate offices for trainings, meetings or as needed

Description

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do. We are seeking a Information Technology Helpdesk to join our team.

Earn up to $23.74 / hr

Location : Hybrid (3 days onsite, 2 days remote) 620 East Germantown Pike, Lafayette Hill PA 19444 open to candidates residing in PA, NJ, and DE

Position Details :

The Information Technology Helpdesk role is considered as Merakey front line support, and the face of IT. As part of End User Support within IT Operations, the Information Technology Helpdesk is a phone-based position, responsible for answering telephone calls and responding to emails from Merakey employees to resolve or escalate all IT related issues or requests.

Administrative :

Client / Customer Support :

Technical :

General :

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including :

Learn more about our full benefits package -

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!