Desktop Support Specialist II

Job ID Number

R6112

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

As a Senior Desktop Support Specialist, you will be responsible for providing top-tier desktop support, mentoring and learn new technologies.

Job Description

We are in search of a Senior Desktop Support Specialist to provide support. This is an onsite position at our corporate headquarters in Allentown, Pennsylvania.

This position will require oncall support once per month. Core business hours are a shift sometime between 7 : 30am-4 : 30pm, depending on oncall schedule.

The Senior Desktop Support Specialist is a critical role within our IT department, responsible for providing top-tier desktop support while also leading and mentoring a team of support specialists. This role requires in-depth knowledge of Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot, and involves both technical troubleshooting and strategic planning to ensure optimal desktop performance across the organization.

What You'll Do

• Provide advanced troubleshooting and support for desktop hardware, software, and network issues
• Manage and maintain desktop environments using Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot
• Develop and implement desktop management policies and procedures
• Ensure timely resolution of escalated technical issues
• Lead and mentor a team of desktop support specialists
• Coordinate and oversee daily support operations
• Conduct regular team meetings and training sessions to enhance team performance
• Collaborate with other IT teams to ensure cohesive and efficient IT operations.
• Plan and execute desktop support projects, including hardware and software rollouts
• Monitor and report on project progress, ensuring alignment with organizational goals
• Liaise with vendors and suppliers for procurement and support services

What You'll Need

Required :

Preferred :

Physical Requirements

The pay range for this position is $52,000-55,000 annually (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and / or other paid time off as provided by applicable law.

#LI-GE1

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.