A company is looking for a Senior Support Engineer to provide technical support and improve user experience.
Key Responsibilities
Provide technical support to users via tickets, chat, and community forums
Diagnose and troubleshoot issues related to workflows, integrations, and performance
Collaborate with engineering and product teams to resolve product issues and improve support documentation
Required Qualifications
5+ years in technical support or customer-facing engineering roles
Strong experience troubleshooting complex production environments
Deep understanding of workflow automation, APIs, and integrations
Experience working with JavaScript, Node.js, or similar technologies
Familiarity with cloud platforms (AWS, GCP, Azure) and Linux fundamentals
Senior Support Engineer • Downey, California, United States
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