Attendance Hearing Office Intake Coordinator

Attendance Hearing Office Intake Coordinator

New Orleans, LA

School Support and Improvement - Central Office Student Hearing Office / Full-time / On-site

The vision of the NOLA Public Schools is that every student receives a high-quality education that fosters their individual capabilities, while ensuring that they thrive, achieve physical and mental wellness, and are prepared for civic, social, and economic success.

Position Summary

As the first point of contact, the Attendance Hearing Office Administrative Assistant is responsible for ensuring that parents, students, schools, and other pertinent stakeholders, who engage with the Attendance Hearing Office, receive an exceptional customer service experience through the operation of all intake procedures for students referred to the Attendance Hearing Office. This individual must be able to communicate positively and effectively when dealing with stakeholders, respond to inquiries efficiently, and operationalize all intake and procedural protocols for the Attendance Hearing Office.

Salary Range : $45,400 - $72,110

Essential Duties and Responsibilities

Serves as the initial point of contact for all stakeholders.

Ensures excellent customer service standards are met by providing information and assistance to stakeholders and internal callers in a timely and efficient manner.

Operationalize all intake protocols for students who are referred to the Attendance Hearing Office for attendance conferences.

Schedule, in a timely manner, all referrals submitted to the Attendance Hearing Office.

Maintains an accurate database of referrals submitted to the Attendance Hearing Office.

Maintain electronic database in Salesforce denoting attendance hearing conference outcomes.

Engage appropriately with community partners and other critical stakeholders to ensure appropriate compliance with all Attendance Hearing Office procedures.

Track all electronic referral outcomes that have been designated for case management.

Send appropriate correspondence and communications to internal NOLA-PS staff and external partners.

Reconcile, organize, and file all necessary documentation pertaining to the convening attendance conferences, as conducted by the Attendance Hearing Office.

Answers external calls, determines purpose of callers, and forwards calls to appropriate Attendance Hearing Office staff.

Greets and maintains a professional, calm, and courteous demeanor at all times when dealing with stakeholders.

Responds proactively and calmly when handling difficult situations.

Performs other duties as required.

Education and Experience

High School Diploma or equivalent required; Minimum of three years of experience in customer service, clerical, or administrative work strongly preferred.

$45,400 - $72,110 a year

Our salary offers reflect a commitment to equity and transparency. Each offer is determined by education, years of experience, and alignment with compensation across similar roles within the district.

Work Environment

Listed below are key points regarding environmental demands and the work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the workday;
• Required to exert physical effort in handling objects more than 30 pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
• Normal setting for this job is an office / school setting.

Performance Evaluation

The employee will be evaluated based on the above position using either two methods : via COMPASS or a NOLA-PS evaluating instrument. If the employee holds an Educational Leadership certification, he / she will be evaluated via COMPASS to ensure renewal of certification.

EEOC Statement

NOLA Public Schools is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status.