Product Support Specialist

Product Support Specialist

BH Job ID : BH-3312-1

SF Job Req ID :

Product Support Specialist

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title : Product Specialist

Location : Bryan, OH

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job overview :

The Product Technical Support Specialist will provide global support in technical answers / advice to assist customers with product problem resolution and application assistance on one or more of the following product lines : Industrial Diaphragm pumps, Piston pumps, Electric Pumps, Pneumatic Valves, Pneumatic Cylinders, Pneumatic Logic, Air Filters, Air Regulators and Air Lubricators. The role will collaborate closely with engineering, sales, and customer service teams to ensure timely and accurate support, contributing to customer satisfaction and product performance in the field.

Responsibilities :

• Provide technical product support, including troubleshooting, product selection, identification, specifications, installation assistance, maintenance instructions and problem resolution.
• Manage customer problem resolution at the field level and coordinate product replacement or repair, including submittal requests for additional assistance when required via Quality Management System.
• Offer product support to Marketing, Product Management, and Sales teams, including the review and proofreading of product catalogs and literature.
• Represent Technical Support and input on new product development teams, including product serviceability, quality, and reliability issues.
• Provide product demonstration, setup / installation, and training for channel partners, end customers and other Ingersoll Rand employees.
• Create product-training literature and knowledge base articles.
• Make service-related decisions on behalf of Ingersoll Rand.
• Assist with electronic controller troubleshooting, with electronic interfaced pneumatic diaphragm & electric pumps.
• Advise customers on safety procedures for electrical / electronic and pneumatic equipment.
• Support customers with product startup and commissioning.

Requirements :

Competencies :

: Ability to meet or exceed customer service needs and expectations, providing excellent service in a direct or indirect manner.

: Ability to gather, interpret and effectively communicate product information in a clear, concise, way, using multiple communication channels (verbal, written, email, chat) to various internal and external stakeholders.

: Ability to effectively collaborate to find technical root cause of issues and provide timely resolution.

: Ability to understand and troubleshoot complex pneumatic and electromechanical systems and diagnose problems over the phone or on customer site.

Preferences :

Work Arrangement and Travel Requirements :

The pay range for this role is $54,000 - $81,000. The pay range considers a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location.

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE : IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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