Host

JOB SUMMARY :

The Host is responsible for providing welcoming and friendly service to incoming and departing guests; efficiently escorting via elevator access.  They ensure that the first and last impression our guests encounter sets a standard of warmth and positive energy.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES :

• Performs all routine and assigned opening and closing procedures as well as side work.  Is responsible for alerting management of any supply needs or related concerns prior to the start of service.
• Ensure the elevator is set up and thoroughly clean, with the Skylark logo carpet inside, and have your radio.
• At the start of each shift, go to the lobby and request the manager switch the service elevator to Skylark guests only.
• Maintain knowledge base of the company, location, hotel and any other pertinent information.
• Promptly verbally greet guests, in addition to a smile and eye contact, and ensure immediate needs are provided.
• Ensure proper telephone etiquette is adhered to and that all communication reflects professionalism, courtesy, and responsiveness.
• Make an effort to recognize repeat guests and VIPs.
• Provides attentive, professional and welcoming service while operating the elevator.
• Able to answer guests’ inquiries and address any concerns in a thorough and helpful manner.
• Maintain organization, appearance, and cleanliness standards of all working areas throughout each shift.
• Maintain focus throughout the shift.  Reading is not permitted while on duty and adherence to the cell phone policy is required.
• Communicate any need to step away with the security team or a manager.
• Build a professional and genuine rapport with guests, encouraging repeat business.
• Welcome guests back upon their departure.
• Adhere to cell phone policy.
• Responsible for alerting management of any concern that may require escalated attention, whether it be guest or staff related.
• Ensure compliance with all federal, state and local regulations as they pertain to health, safety, sanitation, food handling, etc.
• Follow all sign in and out procedures for keys if applicable.
• Follow proper timekeeping policies and procedures.
• Other related duties as assigned.

General :

Standards :

Qualifications :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform those essential functions.

While performing the essential duties of this job, the employee is regularly required to :