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IT Support Analyst

IT Support Analyst

United Gaming, LLCAtlanta, GA, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

IT Support Analyst Atlanta, GA  The IT Support Analyst plays a key role for this fast-growing, leading Coin Operated Amusement Machine (COAM) company in GA with explosive historic year over year growth and expected continued growth through mergers & acquisitions and organic growth.

We are seeking a talented IT Support Analyst to join our team.

The successful candidate will provide technical assistance and support to our employees and clients with computer hardware, software, and network-related issues.

The ideal candidate will have excellent problem-solving skills, strong communication skills, and a passion for delivering exceptional customer service.

Responsibilities :

  • Provide both desk side and remote support to employees for MacBook, Windows, and IOS devices.

Familiar with the operation of Cisco and Ubiquiti networking equipment :

  • switches, firewalls, and access points.

    • Provide onboarding for new hires :

  • laptop configuration, application installation, e-mail account configuration, and deskside training.
  • Provide assistance with cloud applications, including Monday.Com, Slack, and Synchroteam.
  • Install, train, and support the Office 365 suite of products Apple and Windows platforms, especially Teams and OneDrive.
  • Administer accounts for Google Workspace Suite.
  • Maintain inventory of all equipment, software, and licenses.
  • Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
  • Collaborate with other technical teams to resolve complex issues and maintain network connectivity.
  • Ensure all systems are secure, protected against malware, and backed up.
  • Keep up to date with emerging technologies and industry trends.

    • Requirements :

  • Bachelor’s degree in Computer Information Technology or commensurate experience. 2+ years of experience in desktop support, technical support, or a similar role.
  • Proficiency in Microsoft Windows operating systems and Microsoft Office suite.
  • Passionate about providing top-notch, one-on-one support to employees.
  • Experience with remote support tools and ticketing systems.
  • Strong problem-solving skills and ability to prioritize tasks.
  • Excellent communication and customer service skills.
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