Resident Relations Specialist I

Resident Relations Specialist I

Mark-Taylor is the region's longest-standing investment manager, developer and owner of Class-A multifamily real estate on behalf of numerous third-party owners. We are proud to be recognized as Ranking Arizona's #1 Multifamily Builder and Manager, a Best Place to Work in the Multifamily Industry, Healthiest Employer by the Phoenix Business Journal, and more. As our portfolio continues to grow, so do our Integrated Operations Network! Mark-Taylor is hiring a Resident Relations Specialist I, to assist with addressing common resident questions and concerns, resolving issues promptly, and escalating more complex matters when necessary. As a Resident Relations Specialist I, you will work at our corporate office located in McCormick Ranch neighborhood of Scottsdale, AZ. You will represent the Mark-Taylor by effectively collaborating with onsite community teams to provide an exceptional experience to our residents.

You're Excited About This Role Because You Will :

• Answer inbound calls from current residents regarding routine inquiries, such as lease terms, rent payment processes, maintenance requests, and community policies.
• Meet weekly target goal of calls at 85% consistency.
• Accurately document calls in PMS and CRM for follow-up.
• Deliver a high standard of customer support, aiming to enhance resident satisfaction and loyalty.
• Follow standard operating procedures to ensure accuracy and compliance.
• Participate in ongoing training and development through Mark-Taylor programs and San Casa virtual learning to stay updated on policies and best practices.

We're Excited to Meet You! Ideally, You Will Bring :

Why You'll Love Working at Mark-Taylor :

Mark-Taylor is an equal opportunity employer and a drug-free workplace. All of our employees undergo pre-employment screening which includes drug testing. The starting hourly pay rate for Resident Relations Specialist I, is $20.50. This position is eligible for monthly bonuses and a wardrobe allowance. The Resident Relations Specialist I position will require weekend availability.