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Sales Operations Specialist
Sales Operations SpecialistWAYB • Las Vegas, NV, US
Sales Operations Specialist

Sales Operations Specialist

WAYB • Las Vegas, NV, US
13 hours ago
Job type
  • Full-time
Job description

Join to apply for the Sales Operations Specialist role at WAYB

We're looking to add a new member to our growing family – join us!

Who We Are

WAYB never stops raising the bar on family products that are safer, healthier, and responsibly made. With thoughtful design and materials, we reinvent on-go gear to be better for families and the planet. We carry out this mission by supporting and celebrating our people, from those who sew to those who sell, and everyone in between. As one of Inc. Magazine's Best Workplaces of 2022, we're proud to be a place where people thrive.

What You'll Do

  • Provide day-to-day support to the sales team on sales processes, tools, and order fulfillment.
  • Maintain relationships with our partners, anticipating their needs and working with the Sales Director to grow the business.
  • Act as the voice of the brand on the front lines with DTC and wholesale customers.
  • Answer incoming customer emails and calls regarding shipping / billing queries, product and service concerns.
  • Resolve customer inquiries accurately and in a timely manner.
  • Be a problem solver and troubleshoot obstacles, thinking on your toes to provide quick solutions.
  • Monitor the landscape for new wholesale opportunities and explore ways to expand relationships with existing clients.
  • Act as a liaison between the sales team, operations, and fulfillment teams.
  • Identify and implement process improvements to increase sales efficiency.
  • Monitor and report on order fulfillment KPIs such as order cycle time and accuracy.
  • Become CPST certified and educate customers on safe car-seat installation.
  • Conduct live video car-seat installation training with customers and influencers when needed.
  • Maintain accurate and up-to-date documentation of sales processes and fulfillment procedures.

Who You Are

  • You have wholesale experience working with national retailers.
  • You have high EQ and can communicate effectively to elevate the customer experience.
  • Excellent verbal and written communication skills.
  • Strong attention to detail and a willingness to learn.
  • Excellent analytical and problem-solving skills.
  • Proficiency in data analysis and reporting tools.
  • You are passionate about family adventure / travel and child safety products.
  • You are a collaborative team player with a "roll-up-your-sleeves" can-do attitude.
  • You are hard-working with a "no task is too small" mentality.
  • You have diplomatic skills to calmly defuse tense situations and stay on message.
  • You thrive in a fast-paced, dynamic start-up environment.
  • You are mission-driven and ready to be part of a company that puts people and planet first.

    • What You'll Need

  • Minimum three years of experience in wholesale or DTC sales operations.
  • Experience with e-commerce systems (Shopify preferred).
  • CPST certification and experience in the juvenile space preferred.
  • Experience with national retailers (Amazon, Target, Nordstrom, etc.) a plus.
  • Strong understanding of Google Docs and / or MS Office.
  • CX software experience (Gorgias preferred) and social media messaging proficiency.
  • Undergraduate degree (preferred).
  • Consumer goods experience (preferred).
  • U.S. citizenship or authorization to work in the U.S. without sponsorship (required).

    • Where We Are

    This is a remote position for residents within the continental United States. Some travel may be required to carry out your duties and responsibilities.

    LOCATION : Remote within the United States (including Las Vegas, NV).

    SALARY : $75,000–$100,000 per year.

    WAYB, Inc. ("WAYB") is an equal-opportunity employer and makes employment decisions on the basis of merit. WAYB's policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.

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    Operation Specialist • Las Vegas, NV, US