Product Operations Specialist

Are you passionate about shaping exceptional product experiences? We're on the lookout for a talented Product Operations Specialist to play a pivotal role in driving growth, boosting engagement, and elevating product quality.

In this dynamic position, you'll collaborate with cross-functional teams on complex, multi-platform initiatives, leveraging data analysis and storytelling to inform strategic decisions. Your strong product instincts and organizational awareness will help maintain a clear product vision while ensuring seamless execution. If you're ready to make a significant impact and thrive in a fast-paced, innovative environment, we want to hear from you!

Responsibilities :

• Support program execution strategy for multiple areas of products and the platform includes kickstarting 0 to 1 efforts, accelerating execution, and improving quality / outcomes for product objectives via programmatic solutions.
• Collect and analyze product data and users from various sources to identify trends, patterns, and insights that can inform business decisions.
• Create reports, dashboards, and visualizations to communicate findings to stakeholders and support decision-making effectively.
• General program management to identify opportunities and see challenges before they arise, predict roadblocks, strengthen cross-functional relationships, and execute on plans.
• Proactively identify program risks, develop and execute mitigation plans, and communicate rationale and updates clearly.

Minimum Qualifications :

Minimum 8 years of relevant experience working in consulting, strategy, operations, or equivalent program management experience or educational degree in project management, business, marketing, finance, or operations - with particular focus on product operations.

Effective critical thinking and experience in leveraging data to anticipate and unblock problems and drive solutions.

Proven time-management and organizational skills.

Experience working with teams to develop and improve operational systems and tools,

Experience driving collaboration of cross-functional teams, coordinating effectively, and inspiring others.

Experience resolving conflicts by finding win-win scenarios, identifying tradeoffs, and setting clear priorities.

Experience in controlling risk and setting priorities.

Experience communicating effectively.

Additional Preferred Experience :

Direct experience supporting reliability initiatives, including managing and resolving flytrap regressions and data incident investigations.

Demonstrated ability to manage external vendors and partners to deliver operational excellence in incident response and reliability programs.

Proven skills in designing, implementing, and continuously improving complex processes for incident detection, regression management, and operational workflows.

Strong analytical capabilities to identify trends, deliver insights, and drive improvements in regression and SEV management; experience with data visualization and reporting tools is a plus.

Ability to synthesize incident and regression data to inform cross-functional teams and influence product or process changes.

Benefits :

401(k).

Dental Insurance.

Health insurance.

Vision insurance.

We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.

The salary will be determined based on several factors, including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.

Additional Responsibilities :

Participate in OP monthly team meetings and participate in team-building efforts.

Contribute to OP technical discussions, peer reviews, etc.

Contribute content and collaborate via the OP-Wiki / Knowledge Base.

Provide status reports to OP Account Management as requested.

About us :

At OP, we help you harness the power of technology for maximum impact. A technology consulting and solutions company, we offer advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields, including AI, cybersecurity, enterprise architecture, and beyond. For nearly two decades, we've been challenging the status quo of the consulting industry, serving up fresh, ingenious thinking through a radically lean structure. Together, this strategy delivers unprecedented performance at an unparalleled pace for faster results that propel your business forward.