Senior Product Manager

Join Us To Help Define And Lead The Ai Revolution For Customer Service

Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teamsall through our single seamless platform.

Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.

Today, more than 25,000 businesses use Intercom's platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

Join us to help define and lead the AI revolution for customer service.

Our Values

We live by our 7 Values

Customer Obsessed

Our purpose is to help our customers deliver incredible customer service to theirs. We must walk the walk and do that with our customers too.

Success First

Our north star is shareholder value. We believe we will create that through incredible work. And we believe we will achieve that through a great culture.

Incredibly High Standards

We aspire to true greatness. We demand the very best of ourselves, and of those we work with. We aim for very-best-in-class work with everything we do.

Open Mindedness

We want independent thinkers. We will question the status quo in order to eliminate blind spots and increase our freedom to maneuver and innovate.

Resilience

We will exhibit great maturity and rise above tension that disrupts our work and distracts us from our goals. We will show a high degree of adaptability and hunger for change.

Impatience

52 weeks is not a long amount of time. We need everything done today, this week, this month. We move fast via hard work and smart work.

Positive And Optimistic

Negativity and pessimism make all things harder. The opposite is how you achieve very hard things. We need people who are on board with and bullish about our new plan.

Where We're Located

San Francisco

The center of the tech universe, and our HQ. The team here spans Sales, Marketing, and other corporate functions such as Finance, Legal, and People.

Dublin

Where it all began, and still our largest officehome to R&D, Sales, Marketing, and People teams.

London

Home base for a number of our R&D teams.

Sydney

Helping us grow our global presence with dedicated Sales and Customer Support teams.

Chicago

Where our Customer Support and Sales teams work their magic.

Open Roles

AI Group

Customer Success & Solutions

Customer Support

Engineering

Finance & Business Operations

Legal

Marketing

People

Product

Product Design

R&D

R&D Business Systems

Recruiting

Research, Analytics & Data Science

Revenue Operations

Sales

Sales Business Systems

Workplace

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