Senior Product Manager

Job Description

Job Description

About Abby Care

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time : family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious : to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We're supported by top, mission-driven VCs to empower families throughout the country.

The Role

We are seeking a Senior Product Manager to own and scale the tools and workflows that power Abby Care's providers and operations teams. In this role, you will shape how care is delivered at scale—harnessing AI and data-driven insights to simplify complex workflows, uphold regulatory standards, and create more personalized, seamless experiences for families. Your work will directly influence how care is delivered—ensuring it is seamless, effective, and deeply supportive for caregivers and the families we serve.

This is an in-person position based in San Francisco, CA, with the expectation to be in office 3-4 days a week.

Key Responsibilities :

This is a high-impact, cross-functional role where you'll lead the product strategy for workflow optimization across business verticals and collaborate closely with Operations, Expansion, and company leadership. You'll shape the end-to-end operational experience for internal teams, driving efficiency, compliance, and family experience through streamlined workflows and next-gen provider tools. You'll also lead 0-to-1 product development, bridging AI / ML innovation with real-world caregiving needs to deliver solutions that measurably impact families and the business.

• Own the full product lifecycle for care workflow automation—from vision and strategy to execution, measurement, and iteration—acting as the accountable owner for outcomes that directly impact Abby Care's growth and families served
• Set and drive strategic priorities, making bold trade-offs and ensuring every initiative aligns with company goals, regulatory requirements, and the mission to empower caregivers and families
• Deliver measurable business impact, improving provider efficiency, compliance, and satisfaction while unlocking sustainable growth and operational scale
• Translate deep user and market understanding into innovation, leveraging AI / ML and emerging healthcare technologies to build differentiated, next-generation solutions
• Lead through influence and alignment, galvanizing cross-functional partners (engineering, clinical, operations, finance, and leadership) around a shared roadmap and measurable success criteria

Requirements :

Our Values

Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, "Would we want this for our own families?"

Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand .

As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.

We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.

We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.

Benefits

We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.