Implementation Specialist - 157954

Overview

Our client brings a modern approach to the $130 billion gas industry by utilizing a network business model to deliver products nationwide. Their service and technological capabilities handle the complex logistical needs of large, multi-site companies through a national network of gas supply partners. Customers include Fortune 1000 companies across industries such as food and beverage, healthcare, construction, and manufacturing. They are looking to add an Implementation Specialist to their team.

Salary : $52k annually plus 5% bonus

Position Overview

The Implementation Specialist will coordinate new customer onboarding and account changes in collaboration with Operations, Supply Chain, and Account Management teams. This role ensures operational timeliness, data accuracy, and quality while delivering the optimal customer experience during this critical part of the customer journey. Reports to the Implementation Supervisor.

Responsibilities Of The Implementation Specialist

• Create and manage customer accounts using Salesforce and Microsoft Business Central.
• Ensure data integrity and accuracy.
• Maintain compliance with licensing requirements for new locations.
• Pair new customer locations with preferred suppliers.
• Collect usage data for new accounts when needed.
• Place initial orders and ensure timely onboarding completion.
• Transition existing accounts to optimal supplier partners.
• Coordinate supplier changes and expedited deliveries.
• Source carriers for expedited orders.
• Provide timely communication between suppliers, customers, and internal teams.
• Collaborate with internal teams to resolve account and invoicing issues.
• Coordinate asset returns and account closures as necessary.
• Maintain accurate support documentation and follow up as needed.
• Provide professional and courteous support to customers and suppliers.
• Assist with reports and cross-functional projects.

Required Experience / Skills for the Implementation Specialist

Preferred Experience / Skills for the Implementation Specialist

Education Requirements

Benefits

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

EOE / M / F / D / V / SO

Position ID : 157954

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