Director of Clinical Excellence Resource

We are building a World Class Service Center and invite you to join a team of people who are committed to a core objective of supporting life changing service and providing professional expertise to the operations and leaders we support.

About the Company

Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries.

Affiliates of Pennant Services now operate 111 senior living, home health, hospice and home care operations across 14 states and we are growing! These operations have no corporate headquarters or traditional management hierarchy.

Instead, they operate independently with support from the Service Center, a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies.

Something else that sets us apart from other companies is the quality of our most valuable resources our people! We are dedicated to living out our culture as defined by our core values, CAPLICO :

C ustomer Second

A ccountability

P assion for Learning

L ove One Another

I ntelligent Risk Taking

C elebrate

O wnership

By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners.

Our culture fosters excellence both personally and professionally and promotes development that leads to continued success.

About the Opportunity

Under the direct supervision of the Cornerstone Portfolio President and the Cornerstone VP of Clinical Operations (VPCO), the Director of Clinical Excellence (DCE) position will support clinical operations excellence across the portfolio and in collaboration with other leaders across Cornerstone.

The DCE will be instrumental in creating best practice guides, tools, and resources to facilitate improved and more consistent adoption of best practices across Cornerstone.

The DCE is a highly organized and deadline driven individual who is passionate about simplifying the needs of the field.

Collaborative and detail oriented, the DCE works to create simple solutions to complex problems by collaborating with field leaders, resources, and the service center to provide ready to adopt best practice strategies for field implementation.

Duties and Responsibilities

• Responsible for providing a high level of leadership and guidance in the establishment of programs, policies and practices that ensure that all Cornerstone Home Health and Hospice agencies provide exceptional clinical care in compliance with State and Federal Regulatory requirements.
• Educates and assists Cornerstone’s clinical leaders to be survey ready through the use of tools, resources, and education to facilitate readiness.

Works closely with Cornerstone’s compliance resources to ensure appropriate and effective survey preparedness including through the creation of tools and resources to enhance audit readiness.

• Assists local leadership in developing and implementing processes to monitor and measure all activities related to clinical, education, and performance improvement.
• Provides support regarding the direction and coordination of educational programs, orientation, new hire competency systems, annual skills competency and on-going in-service educational program development.
• Compiles trends and reports quality data in the following areas : patient care, safety, risk management, infection control, outcomes, and customer satisfaction.

Data is analyzed and compared internally and externally with other sources when available.

• Helps develop initiatives and monitor affiliate process and progress in areas including, patient safety, risk management, infection control programs, clinical quality programs, and related activities.
• Ensures that the organization has access to current education and resources in new or developing regulatory knowledge and expertise including but not limited to, Value Based Purchasing, Home Health and Hospice quality measures, regulatory updates, and payment models such as PDGM, etc.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job.

The incumbents may be requested to perform job-related tasks other than those stated in this description.

Qualifications

Minimum Requirements

MINIMUM EDUCATION AND / OR LICENSURE

Licensure as Registered Nurse or related licensed discipline (e.g. PT / OT / ST, etc.)

MINIMUM EXPERIENCE

A minimum of five years’ Home Health and / or Hospice experience highly preferred.

REQUIRED SKILLS, ABILITIES AND / OR LICENSURE

• Understanding of the legal and regulatory framework governing the home health / hospice industry
• Ability to work with all levels of management on all aspects of clinical services
• Verbal and written communication skills necessary to explain complex and / or confidential information.
• Time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for agency leaders to meet deadlines and goals, and work independently in responding to day-to-day functional needs.
• Demonstrated ability to interact effectively with employees.
• Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
• Software skills, including use of Microsoft Office software and web-based applications.

Additional Information

We are committed to providing a competitive Total Rewards Package that meets our employee’s needs.

From a choice of medical, dental and vision plans to retirement savings opportunities through a 401(k), company match and various other features, we offer a comprehensive benefits package.

We believe in great work and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program.

In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars.

Compensation : Based on experience.

Type : Full Time

Location :

Pennant Service Center

1675 E. Riverside Drive, #150

Eagle, ID 83616

If interested in this position, please submit a resume for consideration. We look forward to hearing from you!

About The Pennant Group