Commercial Service Specialist

Commercial Servicing Specialist

The Commercial Servicing Specialist is responsible for providing high quality service to designated commercial relationships within our footprint, assisting specific regions as needed. In addition, this position supports the Head of Commercial Product and Treasury Solutions Group, the Commercial Relationship Managers, and the Treasury Relationship Managers.

Along with the key functions listed below, each position will be expected to uphold the value that Washington Federal places on simply being kind when servicing our co-workers and Washington Federal clients.

Key Functions :

This position aids and supports for the department as follows :

• Deliver exceptional customer service to commercial clients and internal business associates in the execution of all assigned duties;
• Ensure high level client satisfaction with the operational functionality of the bank's treasury management products and services;
• Provide exceptional phone support with limited in person client interaction in the form of client calls;
• Backup Support for Commercial Deposit Coordinators who maintain commercial client files to meet audit and bank standards;
• Assist clients with the banks Commercial Credit Card solution online platform
• Seek resolution for operational issues to customer's complete satisfaction and escalate systematic issues as encountered;
• Build a trusting relationship with Relationship Managers, work closely with them to support the needs of their commercial customers; keep the RM's apprised of critical developments in customer relationships;
• Closely adhere to the Bank's Information Security policies and procedures.
• Perform tasks that affect the Bank's compliance with federal and / or state regulations.
• Adherence to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.

Qualifications

Benefits

At WaFd Bank you get all of these great benefits!

WaFd Bank Benefits Summary - Click here for more information

EEO Statement

We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and / or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375

EEO is The Law - click here for more information

Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled

EEO Policy Statement - WaFd Bank

Know Your Rights : Workplace Discrimination is Illegal - click here for more information

Pay Transparency Nondiscrimination Provision - click here for more information

California Consumer Privacy Act- CCPA 2025