monday.com is hiring : UX Researcher in Chicago

Overview We are monday.com, a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.

With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.

About The Role We are seeking an Experienced UXR to help uncover insights that shape product strategy and deliver meaningful experiences to our diverse user base. In this position, you’ll work closely with design, product, and engineering teams to create a deep understanding of our audience’s needs, uncover opportunities in the marketplace, and add measurable business value. You’ll conduct primary research, evangelize user-centered design practices, and help us democratize research across monday.com. This is a unique opportunity to see your research make a real change in the way teams execute and define product direction.

While your expertise spans the full breadth of UXR, experience working with AI-enabled or data-driven products will give you additional perspective on how emerging technologies can best serve users.

Your Experience & Skills 3+ years of professional experience in user research, with a proven record of shaping product outcomes.

Background in working with cross-functional, agile teams.

Demonstrated impact of research insights on product direction.

Experience in driving UXR impact with in ambiguous product spaces

Proficiency in multiple research methods, and judgment to know when to use them.

Clear and effective communication skills, able to distill complexity into actionable insights.

Experience working with AI- or data-driven products is a plus, but not required.

Degree in HCI, Psychology, Cognitive Science, Human Factors, or related field (or equivalent industry experience).

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We believe in equal opportunity.

monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.

All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates.

monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to accommodations@monday.com.

All requests for accommodation are treated confidentially, as practical and permitted by law.

Meet the Design team Our design guild is composed of Marketing, Product, Internal Brand, and motion teams. We take pride in the fact that all aspects of design are done by us, whether it’s branding, printed materials, animation, web, and mobile design. Our designers lead complex processes and create a product that people love and marketing content that is creative, unconventional and impactful. It is our mission to build an all-round high-end experience for our customers.

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