Sales Business Retention Manager

Job Title : Business Retention Manager

Location : Newmarket NH

Reports To : Director of Sales

About PromoCentric :

PromoCentric is a full service promotional marketing agency delivering branded programs webstores kitting and on demand fulfillment for leading organizations. Weve been recognized as a Best Places to Work (PPAI) and are investing in people and systems to scale.

Role Summary :

We are seeking a Business Retention Manager to lead the farmer organizationowning retention renewals expansion (upsell / cross sell) and end to end operational execution for strategic accounts. You will build a high performing AM team strengthen playbooks and SLAs and partner with Programs / Operations Creative and Finance to deliver a consistent perfect order client experience.

Key Responsibilities

• Retention & Expansion : Own NRR / GRR renewal calendar and expansion pipeline; run executive QBRs and multi threaded account plans.
• Operational Excellence : Implement AM playbooks for quoting proofs / approvals order writing and fulfillment hand offs; improve OTIF and error rate.
• Leadership : Hire coach and develop AMs / ACs; set coverage models / books; establish productivity metrics and incentive plans tied to retention / expansion.
• Cross Functional :

Sales / Hunters : Define land to expand handoffs and comp harmony.

Qualifications :

Compensation & Benefits

Schedule

How to Apply

Equal Opportunity Employer : PromoCentric is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive workplace. If you require accommodation during the hiring process please let us know.

Required Experience :

Manager

Key Skills

Drawing,Business Analysis,Business Administration,Account Opening,Art

Employment Type : Full-Time

Experience : years

Vacancy : 1