Customer Success Enablement Manager

Customer Success Enablement Manager

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality!

About the Role

We're seeking a proactive and driven Customer Success Enablement Manager to join our growing team. In this role, you'll be instrumental in designing and delivering the training, tools, and processes that empower our CS organization to deliver exceptional customer experiences at scale. As an Enablement Manager, you'll support our Customer Success team and work closely with Sales, Product, and Marketing teams to ensure consistent messaging, impactful onboarding, and continuous learning across the organization. Your efforts will directly influence team performance and customer value, establishing you as a key player in shaping the future of how Canary enables success for both our people and our customers.

Responsibilities

• Design, deliver, and manage onboarding programs that ramp new CS team members quickly.
• Create and run workshops, product demos, and skills training to improve CS effectiveness.
• Develop ongoing enablement initiatives to keep the team sharp as products and processes evolve.
• Build and maintain playbooks, best practice guides, enablement videos, and internal documentation.
• Partner with CS leadership to create scalable resources that improve team performance.
• Help scale a global CS organization by tailoring enablement programs to fit local contexts while maintaining consistency worldwide.
• Own new hire / team tooling and best practices, ensuring smooth access, documentation, and training.
• Optimize CS processes, workflows, and tools (e.g., Notion, Gainsight, Gong, Salesloft, etc).
• Measure the impact of enablement programs and continuously refine based on feedback and data.
• Drive innovation by embedding AI into team workflows, helping the CS team work smarter and deliver more value.
• Collaborate with Product, Marketing, and Sales teams to ensure CS messaging is consistent, accurate, and up to date.
• Champion knowledge-sharing and foster a culture of continuous learning within the CS org.

Qualifications

The base salary range for this role is $95,000-$105,000 annualized salary. This is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location. This role may also include the opportunity to earn a discretionary bonus and / or equity.

We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits :

Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.