Intern - Customer Experience

Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty, and specialty vehicle products. Today, we have more than 3,500 employees across 29 different locations, with a family of brands that also includes SuperATV and Dayton Parts. Publicly traded under the stock ticker DORM, reaching a revenue of $2 billion in 2024.

Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.

Job Summary

The Customer Experience Intern is a critical member of our Supply Chain team! Interns are given real work experiences that will support growth and learning. This internship will start late May 2026 and continue for 10-12 weeks. In this role, the ideal candidate will drive supply chain performance improvements from Dorman through to our customers' customer. Acts as aliaison between the Customer replenishment organization, Dorman Supply Chain, and Sales to drive improvements in performance as measured by customer requirements.

Primary Duties

• Supports development and maturation of monthly CPFR process (Collaborative Forecasting, Planning and Replenishment) for assigned customers to deliver exceptional supply chain performance and deliver value
• Learn and contribute tothe setup process for new products in customer and Dorman systems to ensure flow of replenishment to drive incremental revenue
• Identify performance improvements through use of data and analytics
• Support and enhance customer relationships
• Identify gaps in service levels to limit potential fine or penalty exposure and initiate solutions
• Proactively identify opportunities for process improvement across all function

Qualifications

Education / Experience

Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.EEO / AA Employer M / F / D / V. www.DormanProducts.com

Nearest Major Market : Philadelphia

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Supply Chain, Intern, Supply, Business Process, Operations, Entry Level, Automotive, Management