Talent.com
Director, IT (Telecom) - REMOTE

Director, IT (Telecom) - REMOTE

Wisconsin StaffingMadison, WI, US
1 day ago
Job type
  • Full-time
  • Remote
Job description

Director Of It (Telecom)

The Director of IT (Telecom) provides strategic and operational leadership for the organization's enterprise communication, collaboration, and digital engagement ecosystem. This role oversees cloud-based technologies that power voice, video, messaging, digital identity, and contact center experiencesensuring seamless, intelligent, and secure interactions for members, providers, and employees. The director leads multidisciplinary teams responsible for communication engineering, AI innovation, and digital identity enablement, driving measurable improvements in experience, efficiency, and trust across all engagement channels.

Key Responsibilities

Strategic Leadership

  • Define and execute the vision and roadmap for unified communications, collaboration, and contact experience, integrating voice, digital, and authentication capabilities into a single, cohesive ecosystem.
  • Advance the maturity of existing cloud-native UCaaS and CCaaS platforms (Genesys Cloud) through automation, analytics, and AI-driven optimization.
  • Align communication and engagement strategies with business goals to enhance member satisfaction, workforce productivity, and service quality.
  • Establish governance, key performance indicators, and service models that ensure operational excellence, transparency, and accountability.
  • Manage departmental budgets, vendor contracts, and technology investments to achieve measurable business value and cost efficiency.

AI-Driven Contact Experience & Digital Engagement

  • Lead the design and deployment of AI-enabled contact center capabilities, including conversational AI, intelligent routing, predictive analytics, and sentiment analysis.
  • Integrate Salesforce with Genesys Cloud to deliver a unified "single pane of glass" agent experience, enabling efficient workflows, contextual insights, and personalized interactions.
  • Oversee implementation of Lightico or equivalent digital completion solutions to support secure eSignatures, document sharing, and real-time digital interactions.
  • Drive innovation in digital identity and biometric authentication, including digital ID card programs, to strengthen member trust and simplify secure access across channels.
  • Collaborate with data and analytics teams to leverage AI-driven insights for personalization, proactive service, and efficiency gains.
  • Lead pilots and proofs of concept demonstrating measurable improvements in self-service, first contact resolution (FCR), and customer satisfaction.

    • Operations, Engineering & Service Excellence

  • Provide executive oversight for enterprise communication and contact center operations supporting 4,000+ concurrent agents.
  • Ensure high reliability, availability, and performance across all communication and engagement platforms.
  • Implement observability, automation, and AIOps frameworks to proactively detect and resolve service issues.
  • Govern operational SLAs, SLOs, and KPIs to maintain exceptional uptime, responsiveness, and user experience.
  • Continuously assess performance data and feedback to identify opportunities for optimization, automation, and process improvement.

    • Security, Compliance & Risk Management

  • Ensure compliance with HIPAA, PCI, SOC2, and healthcare-specific data protection requirements.
  • Oversee governance for digital identity, biometric authentication, and data privacy controls across all communication and engagement platforms.
  • Partner with Security and Risk functions to proactively identify and mitigate vulnerabilities.
  • Maintain audit readiness, incident response, and risk mitigation programs to safeguard sensitive data and maintain regulatory alignment.

    • Leadership, Culture & Talent Development

  • Lead, mentor, and develop a high-performing team of engineers, architects, and digital experience specialists.
  • Foster a culture of innovation, collaboration, and accountability focused on measurable business impact.
  • Encourage continuous learning and exploration of emerging AI, automation, and identity technologies.
  • Partner cross-functionally with Operations, Digital Experience, and IT leadership to ensure alignment on strategy and outcomes.
  • Represent Unified Communications and Contact Experience in enterprise governance and digital transformation councils.

    • Job Qualifications and Skills

    Education

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (Master's preferred).

    • Experience

  • 12+ years of progressive experience in Unified Communications, Collaboration, or Contact Center technology leadership.
  • 5+ years in a senior management or director-level role overseeing large-scale, cloud-based UCaaS / CCaaS environments supporting 4,000+ agents.
  • Proven experience integrating Genesys Cloud with Salesforce to enable unified agent experiences and operational analytics.
  • Strong understanding of healthcare environments, including Medicaid, Medicare, and Marketplace member and provider engagement models.
  • Demonstrated success in implementing AI-driven contact center and digital engagement initiatives, including Lightico, biometric authentication, and digital ID solutions.
  • Financial management experience overseeing budgets, vendor contracts, and technology investments for large-scale operations.

    • Technical Expertise

  • Deep knowledge of cloud contact center technologies, UCaaS, VoIP, SIP, omnichannel routing, and collaboration platforms.
  • Experience with AI, automation, workforce management, speech analytics, and CRM integrations.
  • Familiarity with digital identity, authentication, and secure document workflow platforms.
  • Strong grasp of observability, reliability engineering, and compliance frameworks in regulated industries.

    • Leadership & Interpersonal Skills

  • Visionary leader with strong business acumen and the ability to translate complex technology into measurable outcomes.
  • Exceptional communicator skilled at influencing across technical, operational, and executive teams.
  • Proven track record of vendor and stakeholder management at enterprise scale.
  • Strategic thinker focused on innovation, resilience, and customer experience excellence.
  • Passionate about delivering trusted, human-centered, and technology-enabled communication experiences.

    • To all current Molina employees : If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V. Pay Range : $117,731 - $275,491 / ANNUAL

  • Actual compensation may vary from posting based on geographic location, work experience, education and / or skill level.
    • Create a job alert for this search

    Director It • Madison, WI, US

    Related jobs
    • Promoted
    • New!
    Director, IT (Telecom) - REMOTE

    Director, IT (Telecom) - REMOTE

    Remote StaffingMadison, WI, US
    Remote
    Full-time
    The Director of IT (Telecom) provides strategic and operational leadership for the organization's enterprise communication, collaboration, and digital engagement ecosystem.This role oversees cloud-...Show moreLast updated: 19 hours ago
    • Promoted
    Travel MRI Technologist

    Travel MRI Technologist

    KPG AlliedJanesville, WI, US
    Permanent
    KPG Allied is seeking a travel MRI Technologist for a travel job in Janesville, Wisconsin.Job Description & Requirements. Candidates must have at least 1 years of paid experience in the last 3 y...Show moreLast updated: 30+ days ago
    • Promoted
    Travel MRI Tech - $2,796 per week in Janesville, WI

    Travel MRI Tech - $2,796 per week in Janesville, WI

    AlliedTravelCareersJanesville, WI, US
    Full-time
    AlliedTravelCareers is working with talent4health to find a qualified MRI Tech in Janesville, Wisconsin, 53548!.Talent4Health is the most candidate-centric agency in the industry.Talent4Health has ...Show moreLast updated: 30+ days ago
    • Promoted
    Travel MRI Tech - $2,392 per week in Janesville, WI

    Travel MRI Tech - $2,392 per week in Janesville, WI

    AlliedTravelCareersJanesville, WI, US
    Full-time
    AlliedTravelCareers is working with FlexCare to find a qualified MRI Tech in Janesville, Wisconsin, 53545!.FlexCare is a nationwide leader in the staffing of travel nurses and clinicians.With acces...Show moreLast updated: 30+ days ago
    • Promoted
    Travel MRI Tech - $2600 / Week

    Travel MRI Tech - $2600 / Week

    Uniti MedJanesville, WI, US
    Full-time
    Uniti Med is seeking an experienced MRI Tech for an exciting Travel Allied job in Janesville, WI.Shift : Inquire Start Date : ASAP Duration : 12 weeks Pay : $2600 / Week. Uniti Med provides career oppor...Show moreLast updated: 30+ days ago
    • Promoted
    Travel MRI Technologist

    Travel MRI Technologist

    LeaderStatJanesville, WI, US
    Full-time +1
    LeaderStat is seeking a travel MRI Technologist for a travel job in Janesville, Wisconsin.Job Description & Requirements. The above pay package is an estimate, please contact our team to put tog...Show moreLast updated: 30+ days ago
    • Promoted
    Travel MRI Technologist

    Travel MRI Technologist

    ADEX Healthcare Staffing LLCJanesville, WI, US
    Full-time
    ADEX Healthcare Staffing LLC is seeking a travel MRI Technologist for a travel job in Janesville, Wisconsin.Job Description & Requirements. Travel or Local Allied Healthcare Professional needed ...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Nurse RN - Manager

    Travel Nurse RN - Manager

    Genie HealthcareMonroe, WI, US
    Full-time
    Genie Healthcare is seeking a travel nurse RN Manager for a travel nursing job in Monroe, Wisconsin.Job Description & Requirements. Genie Healthcare Job ID #17374269.Pay package is based on 8 ho...Show moreLast updated: 30+ days ago
    • Promoted
    Business Account Executive

    Business Account Executive

    SPECTRUMJANESVILLE, Wisconsin, United States
    Full-time
    This role requires the ability to work lawfully in the U.As a Spectrum B2B Outside Sales Account Executive, you will sell Spectrum’s internet, voice and video services to small businesses door-to-d...Show moreLast updated: 2 days ago
    • Promoted
    Travel MRI Tech - $2,386 to $2,586 per week in Janesville, WI

    Travel MRI Tech - $2,386 to $2,586 per week in Janesville, WI

    AlliedTravelCareersJanesville, WI, US
    Full-time
    AlliedTravelCareers is working with Ventura MedStaff to find a qualified MRI Tech in Janesville, Wisconsin, 53548!.Are you ready to take your Travel career to the next level? See places you have n...Show moreLast updated: 30+ days ago
    • Promoted
    Director of Insurance

    Director of Insurance

    Geronimo Hospitality GroupBeloit, WI, US
    Full-time
    JOIN A TEAM THAT VALUES PEOPLE .At Hendricks Commercial Properties, we value people who value people.We believe in creating environments where communities thrive, and we encourage our team to ...Show moreLast updated: 29 days ago
    • Promoted
    Travel MRI Tech - $2374 / Week

    Travel MRI Tech - $2374 / Week

    Host HealthcareJanesville, WI, US
    Full-time
    Host Healthcare is seeking an experienced MRI Tech for an exciting Travel Allied job in Janesville, WI.Shift : 12 hr days Start Date : 11 / 24 / 2025 Duration : 13 weeks Pay : $2374 / Week.At Host Healthca...Show moreLast updated: 30+ days ago
    • Promoted
    Travel MRI Tech - $2510 / Week

    Travel MRI Tech - $2510 / Week

    Cynet HealthJanesville, WI, US
    Full-time
    Cynet Health is seeking an experienced MRI Tech for an exciting Travel Allied job in Janesville, WI.Shift : 3x12 hr days Start Date : ASAP Duration : 12 weeks Pay : $2510 / Week.Ranked #5 Best Travel N...Show moreLast updated: 30+ days ago
    • Promoted
    Telemedicine Physician

    Telemedicine Physician

    QuickMDBrodhead, WI, US
    Full-time
    QuickMD is a leading telemedicine provider, delivering high-quality virtual care across 44 states.Since our founding in 2019, we have helped more than 100,000 patients access essential medical trea...Show moreLast updated: 30+ days ago
    • Promoted
    Travel MRI Tech - $2,846 per week in Janesville, WI

    Travel MRI Tech - $2,846 per week in Janesville, WI

    AlliedTravelCareersJanesville, WI, US
    Full-time
    AlliedTravelCareers is working with Secure Nursing Service to find a qualified MRI Tech in Janesville, Wisconsin, 53548!. Competitive Pay Rates & Benefits.Full Housing Placement Assistance.Healt...Show moreLast updated: 6 days ago
    • Promoted
    Remote Finance Director - AI Trainer ($50-$60 / hour)

    Remote Finance Director - AI Trainer ($50-$60 / hour)

    Data AnnotationJanesville, Wisconsin
    Remote
    Full-time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...Show moreLast updated: 18 days ago
    • Promoted
    Travel MRI Tech - $2,315 to $2,566 per week in Janesville, WI

    Travel MRI Tech - $2,315 to $2,566 per week in Janesville, WI

    AlliedTravelCareersJanesville, WI, US
    Full-time
    AlliedTravelCareers is working with LRS Healthcare to find a qualified MRI Tech in Janesville, Wisconsin, 53548!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits pac...Show moreLast updated: 30+ days ago
    • Promoted
    Travel MRI Tech - $2,466 per week in Janesville, WI

    Travel MRI Tech - $2,466 per week in Janesville, WI

    AlliedTravelCareersJanesville, WI, US
    Full-time
    AlliedTravelCareers is working with GetMed Staffing to find a qualified MRI Tech in Janesville, Wisconsin, 53548!.GetMed Staffing is searching for a strong MRI Tech to assist our traveler-friendly ...Show moreLast updated: 30+ days ago