Manager, Operations Escrow - US Based Remote

Job Responsibilities

Team Leadership : Recruit, select, and manage talent. Foster a culture of teamwork, customer service, and continuous improvement. Develop leadership skills in Supervisors. Ensure adequate resources to meet service expectations. Build strong relationships with brand leaders.

Collaboration and Service : Act as the primary contact for regional leaders. Handle critical escalations and local leadership questions. Collaborate with the National Operations Center leadership team on interdependencies. Work with finance and accounting to improve practices. Ensure team performance against KPIs.

Operational Oversight : Ensure all escrow support tasks are completed accurately and timely. Monitor workflow dashboards to maintain up-to-date task lists without overdue items. Oversee the preparation and review of closing documents, tax certificates, HOA certificates, surveys, payoff statements, and lien releases. Ensure accurate and complete documentation for all real estate transactions.

Risk Management : Identify and assess risks associated with escrow transactions. Implement measures to mitigate identified risks. Ensure compliance with all relevant regulations and company policies.

Process Improvement : Design and optimize processes. Drive standardization and adherence to processes. Gain efficiencies through automation, outsourcing, and cross-training. Develop controls to mitigate operational risk. Use feedback to continuously improve service.

Qualifications

Minimum of 5 years of experience in escrow support or a related field, with at least 2 years in a supervisory or managerial role. Multi-State experience in real estate transaction processing and customer service. Strong leadership and team management skills. Excellent communication and interpersonal skills. High level of attention to detail and accuracy. Ability to work in a fast-paced, high-volume environment. Proficiency in using escrow and real estate software systems. Strong problem-solving and critical-thinking abilities. Ability to adapt to changes and manage competing demands effectively.

Anywhere Integrated Services is a driving force in the title and settlement services industry. Anywhere Integrated Services is national in scope, but each of its companies are locally staffed, with a wealth of experience in settlement services. We operate in 49 states as well as the District of Columbia, and provide closing services in all 50. Anywhere Integrated Services is a subsidiary of Anywhere Real Estate. Anywhere Real Estate is a publicly traded company and a global provider of real estate services. Anywhere Real Estate Inc. is home to some of the most recognized brands in real estate Better Homes and Gardens Real Estate, Century 21, Coldwell Banker, Coldwell Banker Commercial, Corcoran, ERA, and Sotheby's International Realty. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone's next move your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report.

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including : Great Place to Work, Forbes World's Best Employers, Newsweek World's Most Trustworthy Companies, and Ethisphere World's Most Ethical Companies. EEO Statement : EOE including disability / veteran.