Infrastructure Engineer

LOCATION : Remote must live within / near our catchment area, preferably near Asheville, North Carolina.

GENERAL STATEMENT OF JOB

The Infrastructure Engineer will be responsible for provisioning, installation, configuration, operation and maintenance of systems / networking / security hardware and software for the organization.

Responsible for cloud computing including planning, management, designing, maintenance, and support. Responsible for planning, designing, and implementing core network infrastructure.

Position will champion innovation within the organization; ensures that cloud, infrastructure and on-premises environment, and related procedures adhere to organizational policies.

Position will work closely with business partners and vendors.

This position will report to the Infrastructure Operations Manager.

Note : This position requires access to and use of confidential healthcare information or protected health information (PHI) as described in laws addressing patient confidentiality, including, but not limited to, the federal HIPAA law, the Confidentiality of Alcohol and Substance Abuse Patient Records law, 42 CFR Part 2, and various state laws.

As such, the individual filling this position shall be required to be trained regarding such laws and shall be required to observe those laws in his / her capacity as an employee of Vaya Health.

The individual filling this position shall also sign a confidentiality statement as an employee of Vaya Health.

ESSENTIAL JOB FUNCTIONS

Customer Service :

• Provide customer service support and consulting for Microsoft Exchange, Azure Cloud, and Core Network infrastructure
• Ensure documentation is always up to date and champion change management.
• Handle Tier - 3 escalated Service Desk tickets within the appropriate Service Level Agreement.
• Coordinate & execute after-hours maintenance activities.
• Participate in 24x7 on-call rotation
• All other tasks as assigned by Infrastructure Operations Manager or other MIS leadership.

Operational Processes :

• Configuring firewalls, routing and switching to maximize network efficiency and security
• Set up hybrid connectivity for on-site and Azure environments
• Work closely with infrastructure engineers in ensuring operational readiness for launching secure and scalable workloads into public and hybrid cloud environments
• Design and perform network and security audits and other recovery processes following the company's disaster recovery and business continuity strategies
• Designing and implementing new network solutions and / or improving the efficiency of current networks
• Work closely with DevOps and cloud infrastructure architects and engineers to design, implement and manage secure, scalable and reliable cloud infrastructure environments
• Develop and implement strategies for improving or further leveraging networks such as LAN, WLAN, WAN, and SD-WAN.
• Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
• Maximizing network performance through ongoing monitoring and troubleshooting
• Procuring network equipment and managing subcontractors involved with network installation
• Providing engineering services to meet business strategic needs based on holistic understanding of Data Center Operations (Operations, IT systems, SAN, NAS, Network, Windows / *nix Systems Administration, Command Center and DR practices).
• Implement infrastructure best practices for customers in areas such as CI, CD, performance, scalability, security, and availability

Projects :

• Effectively manage time and priorities.
• Deliver projects on schedule and communicate issues with teammates and MIS leadership proactively.
• Provide recommendations and designs, coordinate planning across multiple teams, and execute well-planned improvements.

KNOWLEDGE OF JOB :

• Ability to install, configure, and maintain server hardware, operating systems, and software is required.
• In depth knowledge of Linux,
• Scripting language expertise (PowerShell). In depth knowledge of the IaaS platforms (MS Azure) and SaaS platforms (Office 365).
• Standardize site surveying, positioning, and configuration for WLAN upgrades for coverage in office areas, large-scale manufacturing warehouses, and outdoor layouts
• Integrate new company acquisitions and mergers including circuit cutovers, equipment upgrades, and detailed walkthroughs with onsite technical personnel
• Provide high-level roadmap and best practice recommendations to optimization of the both the cloud and core network infrastructure.
• Involved in building security model, VPC, for databases on Cloud platform.
• Coordinate integrated network operation efforts, IT planning, security, and other technical areas at assigned data centers
• Apply critical thinking to quickly identify problems and implement solutions with minimal downtime.
• Utilize software and hardware diagnostic tools to identify, diagnose, and repair complex problems affecting system availability and performance.
• Using logic and wholistic analysis identify the strengths and weaknesses of different approaches. Be able to qualify decisions with solid reasoning and justification.
• Ability to multitask and perform a multitude of administrative and engineering tasks at one time unsupervised. Effectively collaborate in a team environment or work independently as needed.
• Provide mentorship to others and perform knowledge transfer as required.
• Maintain awareness of advances in information technology and developments in cyber security realms.
• Ability to communicate effectively both orally and in writing.
• Strong work ethic is required.

QUALIFICATIONS & CREDENTIALING REQUIREMENTS

Associate Degree in Computer Science or related field required. Bachelor’s Degree preferred. Must have 5 years of experience in some combination of Azure Cloud System / Server Engineering or Network Infrastructure.

Licensure / Certification Requirements :

Azure Fundamentals or Comptia Network+ is required.

Azure Administrator Associate or Vendor Specific Network Certification (CCNP, Fortinet, Aruba) is preferred.

PHYSICAL REQUIREMENTS

• Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading.
• Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers.
• Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time.
• Mental concentration is required in all aspects of work.

SALARY : Depending on qualifications and experience of candidate. This position is exempt and is not eligible for overtime compensation.