IT Support Specialist, Solve4

Job Description

Job Description

Our Company

Solve4’s team builds and maintains intuitive, reliable, and efficient technology systems for our customers across several industries including creative / media, event production, hospitality, B2B services, and finance. We’re born out of a hospitality company, and so regardless of one’s role, we all view the customer experience through a lens of unreasonable hospitality. We’re a team of technology experts who care deeply about doing the right thing, and we take the trust placed in us by our customers very seriously. We’re tough on the issues and easy on the people. We’re always learning, always improving, and always growing.

Job Description

Solve4’s Support Team is looking for an IT Support Specialist who is passionate about helping people, solving problems, and supporting technological improvement. This role’s primary function is assisting with the support of all end users and the IT infrastructure of our customers. Duties will include remote and deskside end user support, basic administration of Microsoft 365 environments, basic network troubleshooting, hardware configuration, and writing internal and customer-facing documentation. We seek to deliver consistently excellent experiences to our customers, and so personality and a can-do approach are valued just as much as technical knowledge and experience.

The successful candidate will be well-organized, resourceful, flexible, have the ability to multitask, and have extraordinary attention to detail. Candidate must have strong communication skills and the ability to develop strong working relationships with internal and external clients. The ability to adapt to customers’ distinct technology ecosystems, maintain a positive and optimistic attitude, and work independently under tight deadlines.

This role has NO on-call rotation requirement, NO overtime required, and after-hours / weekend work is exceedingly

rare.  This role is based in Denver and requires onsite presence.

Successful candidates will have the following :

• 2+ years of experience in the Information Technology sector, preferably in a technical customer-facing role.
• Proficiency in common tools used by IT Managed Service Providers, including :

RMMs (such as NinjaOne, ConnectWise Automate, Kaseya VSA, Synchro)

Administration of Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams, Entra)

What you would be doing at Unbridled :

Comprehensive Benefits

Unbridled provides a comprehensive benefits package to all Unbridled employees, as well as other perks and work-life integration. The package includes :

4 Weeks of PTO / Sick Leave

In addition to our extensive benefits package, we also offer things like a company advocate program for new hires, wellness days, company social events, awards to empower employees to recognize colleagues, and more. We also have monthly Friday Forums where employees have a chance to hear from different members of the company regarding important updates and communications.

An Unbridled Community Takes All Kinds

We hire top talent from various backgrounds and intentionally cultivate a workplace of belonging where every team member is celebrated for who they are and where differing perspectives are valued. We are committed to creating a diverse, caring community where everyone regardless of their background, identity or circumstance, can feel like they belong. Come “Be you” with us.

Wage differential is based on seniority, merit, geographic location, education, training and experience. Talk with your recruiter to learn more.

Unbridled provides reasonable accommodation and / or modification to disabled individuals to assist in the application process.  Any individual requiring accommodation / modification to complete this application should contact us  recruiting@unbridled.com .  There is no application deadline for this position.

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