Library Welcome Desk Attendant (Portal Monitor)

Library Welcome Desk Attendant (Portal Monitor)

Stanford Libraries is seeking a part-time Library Welcome Desk Attendant (Portal Monitor) to join Access Services Team at the Cecil H. Green Library, Stanford's largest library.

Stanford Libraries is a network of over 15 libraries with over 400 employees. We are committed to fueling the teaching, learning and research across Stanford by acquiring, stewarding, and making available a robust collection, currently in excess of 12 million items. Everyone in the organization plays a vital role in fulfilling that objective. Our dedication to discoverability and information management also has us engaged in dynamic global partnerships. We are constantly building and strengthening our organization, and we recognize striving for excellence is a marathon and not a sprint.

The Library Welcome Desk Attendant (Portal Monitor) is a member of the Access Services Department which includes the circulation, privileges, stacks, media, course reserves and interlibrary services teams. Our activities are centered around building / inventory access and core library services. We value high-quality, just-in-time customer service to meet the academic and research needs of students, faculty, staff, affiliated scholars, and visitors of Stanford University.

We seek a dependable, focused, and communicative individual to fill this highly visible role at our main entry desk. Using excellent communication skills, the staff member will assist users and ensure our entry and exit protocols are consistently applied. The library staff will communicate library policies, answer questions, and verify that library visitors have registered before entering the building. This will include assisting guests with registering on the library's onsite registration system. Staff will also check the bags of patrons who are exiting to ensure library materials are properly checked out. Workflow at the entry desks varies depending on the time of the day and the academic calendar. Periods of high traffic may require the staff member to prioritize tasks or ask for additional help. Event management is an important aspect of the role, and ensuring guests are properly checked-in is vital. Undivided attention with who is entering and leaving the building is key to the role's success. Staff will also be expected to notify the supervisor on-duty or public safety of any security concerns. This includes reporting emergencies and incidents following specific department guidelines.

Academic year schedule :

Wednesday 7 : 00 PM-12 : 45 AM (30 min lunch), Thursday 7 : 00 PM-12 : 45 AM (30 min lunch), Saturday 2 : 00 PM-6 : 45 PM (no lunch), Sunday 12 : 00 PM-5 : 00 PM (no lunch). A total of 20.25 hours per week. This job posting is not eligible for remote work or a hybrid schedule. Hours and schedule vary according to Stanford's Academic Calendar and Green Library's operational business needs. A shortened unpaid lunch period is optional at employee request.

Employees at this level do not have supervisory authority over other employees and are not expected to exercise independent judgment on final decisions regarding quality or quantity of work produced by such employees, or personnel actions such as hiring, promotion, discharge or disciplinary measures. Employees in this classification monitor the flow of patrons utilizing the library : ensure patron compliance with basic building policies; ensure library materials have been properly charged out; refer patrons to appropriate library contacts or campus locations; support library and campus security. Employees work under the guidance of their supervisor or the shift supervisor, who gives general instructions for work and provides guidance in solving problems.

Core duties may include :

• Monitor entrance and exit to the library which includes constant interaction with the public.
• Assist guests with visitor registration software and check government issued identification upon patron entrance.
• Monitor card entry failure at library entrance and report failures to library staff and / or supervisor on duty.
• Visually inspect incoming visitor's personal belongings to prevent banned materials entering the library.
• Assist with library events, by ensuring registered guests are checked in, and providing general instructions to attendees.
• Regularly perform baggage checks on all patrons exiting the building and visually inspect for any checked-out library materials. Refer patrons to the circulation desk as needed.
• Report any suspicious activity, building access violations, property loss and / or any emergency. This may require calling emergency services or campus security, including writing incident reports.
• Provide general directional assistance relating to the library and Stanford campus.
• Stay updated on policies and procedures by reviewing documentation, attending meetings, and reading email notifications, guides, and blogs.
• Record entrance statistics and gate counts on a daily basis.
• May help with building opening and closing procedures.
• Keep workspace clean, presentable, safe from obstructions and tidy.

Minimum requirements :

High school diploma, G.E.D., or equivalent. English language fluency. Demonstrated strong communication skills (both verbal and written). Demonstrated excellent customer service, including the ability to initiate public discourse and articulate policies in a clear and concise manner. Demonstrated professionalism including diplomacy, discretion, great judgement, managing confidential information and working effectively with a diverse team. Ability to prioritize tasks on-the-fly. Knowledge and experience with the Windows Operating System and web-based applications, including email and calendar applications. Ability to learn and successfully use Stanford-specific computer applications, perform data entry, word processing and web navigation. Demonstrated ability to learn and apply Stanford's commitment to a respectful workplace including, but not limited to, Affirmative Action, diversity, and a workplace free of any type of harassment as it applies to their work group.

Physical requirements :

Constantly stand / walk, twist / bend / stoop / squat; perform desk-based computer tasks. Frequently use a telephone / radio, perform seated work. Occasionally lift / carry / push / pull objects that weigh up to ten pounds. Visual acuity adequate to perform job duties, including reading information from printed sources, computer screens, mobile screens and to clearly observe patron behavior at up to 30 feet. May be exposed to fluctuating temperatures. May be exposed to allergens.

Working conditions :

Work is part-time. The schedule may vary according to the academic calendar or building hours. Interpersonal Skills : Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. Promote Culture of Safety : Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.