Manager, Trust & Safety

Manager, Trust & Safety

Zora is a new kind of on-chain social network where you can express yourself freely, connect with others, and discover the value of your imagination. We believe that by using crypto, we can enable a more equitable system for creators, fundamentally rediscovering the power of the internet.

We're working tirelessly to make Zora available to as many people as possible with a simple, fun, and rewarding consumer app. Our mission is to make creating on the internet free and valuable.

About The Role

We are seeking a Trust & Safety Manager to lead our Support and Trust & Safety teams and build frameworks that will safeguard our platform and community. You will be responsible for designing the playbooks and setting the standards for safety, integrity, and user trust in a rapidly evolving industry. You'll navigate challenges unique to the crypto ecosystem, balancing user empowerment with protection of creators, buyers, and traders.

What You'll Do

Team Leadership and Management

• Manage and grow a Support and Trust & Safety team, ensuring operational excellence and high-quality resolution of user issues
• Define performance metrics, training programs, and quality assurance processes that scale with company growth
• Serve as the escalation point for sensitive Trust & Safety and Support issues

Policy and Process Development

Industry Specific Risk Navigation

Crisis Communications and Escalations

What We're Looking For

Here's the Pay Range

At Zora, we carefully consider a variety of factors to determine compensation for each position, including the role, level, and work. The US base salary range for this position is :

This reflects the compensation target for new hire salaries for the position across all US locations. Please note, the compensation details provided do not include benefits and perks that we offer. We also rely on market indicators along with considering your work location, job related skills, experience and relevant education and training, to determine compensation that is fair and competitive for you. Zora will consider paying compensation near the higher of the range in exceptional circumstances, where candidates have the experience, credentials or expertise that would warrant such consideration. It is always our goal to hire exceptional talent and we would be happy to share more about compensation during the hiring process.

Zora is an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.

Why Join Us?

Our Location

Zora is remote-first and international. Our headquarters are the internet and we have employees all over the world. We're currently in Atlanta, Berlin, Lisbon, Los Angeles, New York, San Francisco, Sydney, and Vancouver.