Business Operations Director - Transformation & Strategic Initiatives

Business Operations Director - Transformation & Strategic Initiatives

Join a premier global financial institution and help shape the future of operations. As a key member of our leadership team, you will drive impactful change and deliver innovative solutions. Collaborate with senior leaders and cross-functional partners to set a bold vision for operational excellence. Inspire high-performing teams and foster a culture of continuous improvement. Make a lasting impact on our customers, employees, and business outcomes. You will define and execute a multi-year transformation roadmap. You will leverage industry best practices and emerging technologies to deliver end-to-end improvements in customer and employee experiences. This role requires strong collaboration with senior leadership, business partners, and external advisors. You will ensure alignment with strategic objectives and deliver measurable wins along the way. The position is based in Columbus, OH; Wilmington, DE; Indianapolis, IN; Heathrow, FL; or Tampa, FL. You will serve as a thought leader in operations, bringing expertise in large-scale change initiatives and consulting or advisory roles. The role involves championing a culture of innovation, agility, and continuous improvement. You will oversee operational risk identification and mitigation, ensuring compliance with regulatory requirements. The successful candidate will inspire and mentor teams, fostering collaboration and high performance. This is an opportunity to drive transformation at scale and influence the strategic direction of our operations function.

Job Responsibilities

• Define and communicate a compelling vision for the future of operations, aligned with organizational goals and industry trends.
• Lead the design and delivery of large-scale transformation programs to enhance efficiency, customer experience, and risk management.
• Build and maintain strong relationships with senior leadership, business partners, and external advisors to ensure alignment and successful execution.
• Champion a culture of innovation, agility, and continuous improvement using structured change management methodologies.
• Oversee the identification and mitigation of operational risks, ensuring robust controls and regulatory compliance.
• Inspire, mentor, and develop high-performing teams, fostering an open and collaborative culture.
• Develop and present robust business cases for strategic initiatives.
• Manage multiple priorities and deliver results under tight deadlines.
• Leverage data, technology, and process reengineering to drive operational improvements.
• Monitor progress and measure outcomes to ensure sustained results.
• Serve as a trusted advisor to stakeholders at all levels.

Required Qualifications, Capabilities, and Skills

Preferred Qualifications, Capabilities, and Skills

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and / or discretionary incentive compensation, paid in the form of cash and / or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer / Disability / Veterans