Office Operations Specialist

Position : Office Operations Specialist

Position type : Customer Service, Sales, Administration (Full-tme)

Location : Office Based - 165 Benton Street, Stratford CT

Home Comfort Practice, Inc. helps Connecticut residents save money on electricity and heating bills by participating in Home Energy Solutions ("HES"). Through HES, customers' homes become energy efficient through weatherization, insulation, windows, and HVAC upgrades. Energize Connecticut provides rebates and incentives for these improvements.

The Office Operations Specialist is a multi-disciplinary role, whereby the candidate learns all fundamental aspects for administering and managing our business. After mastering fundamentals, the Specialist will be assigned a product group (insulation, windows, HVAC) to lead. The ideal candidate brings a positive attitude, attends to details, and aces customer interactions and administrative follow-up.

Responsibilities :

• Mastering EnergizeCT HES Program content to maximize customer benefits;
• Answering incoming phone calls and emails to address customers' interests;
• Intaking and scheduling new customers into CRM System (Jobber);
• Performing outbound calls, emails, and texts for appointment confirmations;
• Submitting insulation, windows, and HVAC proposals for customer and utility company approval;
• Scheduling service crews and maximizing daily profitability;
• Entering job completion data into utility company systems for payment;
• Updating internal systems (CRM; Google Forms, Sheets, etc.);
• Supporting managers and team members as requested.

Position Requirements :

• Daily punctuality;
• Maturity and professionalism;
• Verbal and written communications skills;
• Desire to support work processes of team member;
• Proficiency with technologies : Google Workspace, CRM (Jobber).

Education :

• Undergraduate degree (preferred)

Language :

• Spanish (big plus)
Benefits :
• 401(k)
• Health insurance
• Voluntary dental and vision insurance
• Life insurance
• Paid time off

Schedule :

• 8 hours, Day shift, Monday to Friday
• In-person
• Overtime available