Customer Support Engineer (12-14 month fixed term contract)

Job Description

Job Description

Many companies pay lip-service to “Customer Success”. Working closely with users, you’ll see the difference the features you championed have on millions of people developing on Salesforce, and how they apply DevOps best practices to their development and release process. The Customer Success team is responsible for creating lasting relationships with our customers and ensuring they see a high level of success with Gearset.

As a Customer Support Engineer, you will be delighting users technically while they adopt Gearset. We believe in a highly consultative approach, deeply understanding our users and their challenges to deliver exceptional customer support, training and satisfaction. Our approach to support is friendly, personal, and fun, and we prioritise engaging in dynamic conversations without relying on predetermined scripts or automated bots.

Check out our recent day in the life of a Customer Support Engineer blog post here.

What’s the opportunity for a Customer Support Engineer at Gearset?

• Our Customer Support Engineers are responsible for ensuring everyone who interacts with Gearset receives world-class customer support. This is a very hands-on, technical role, that is much broader than a typical ticket-based support position
• You’ll have a high level of independence to manage and service our customers’ needs, supporting our long term growth and success
• Provide consultative support and advice to our users on how to best use Gearset and streamline their development process
• Help diagnose and debug complex issues by developing a deep understanding of Gearset, Salesforce, our users, and their challenges
• You’ll be supported by a brilliant team of 20+ technically minded teammates in the customer success engineering role, working with a highly engaged and responsive engineering team

What you’ll achieve

About you

Great to haves

Salary and benefits (the stuff you’d expect!)