Coordinator, Key Accounts

Coordinator, Key Accounts

Join Our Team at Wheels Up

At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines, we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.

And it doesn't stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.

Role Overview : What You'll Be Doing

Wheels Up is looking for a world-class Coordinator, Key Accounts in Chamblee, Georgia, to join our team of dedicated and passionate professionals, fueled by the most powerful brand in private aviation, as we continue our mission of democratizing the private aviation space through cutting-edge technology and innovative product and service offerings.

The Coordinator, Key Accounts is a key contributor to the company's goal of retaining our top corporate and individual clients. This position is the front-line communicator with the Company's most valued customers and, as such, requires the highest level of customer service skills. Due to the smaller and more focused client portfolio, the coordinator is expected to know their clientele extremely well by way of establishing deep relationships and building consistency with this select group. In addition, this position requires a strategic and forward-thinking mindset to support the trip planning associated with our top customers. They are expected to anticipate and mitigate any potential issues for their clients' trips through extreme attention to detail on every aspect of the trip. The coordinator is the internal / external champion for their clients, aiming to ensure every flight is flawlessly executed.

This position is responsible for collaborating with all teams within the MOC and must be able to confidently work in a fast-paced environment while remaining extremely detail-oriented. They must have the ability to prioritize flight disruption communication and be able to pivot quickly from immediate impact and communication to downline impact and mitigation planning.

Responsibilities

Your Key Responsibilities (Essential Functions)

• Build a vast knowledge base of the client through the development of a deep working relationship

Construct and maintain robust profiles for each of the top-identified corporate and individual accounts

Accept and log trip booking details from the client with 100% accuracy

Pre-plan every flight with an eye on areas of potential issues to include crew duty, weather, NOTAMS, TFRs, airport construction or constraints, Peak Day Travel Flex and MX concerns

Collaborate with key parties to include Corporate Sales and Member Experience to ensure they are aware of any issues that may impact the retention of this client base

Qualifications

What You Bring to the Table : Education & Certification Requirements

We're looking for someone who has a unique mix of experience, skills, and passion for what we do :

The Extras We Value (Preferred Requirements)

While not mandatory, here are some additional things that would make you stand out :

Wheels Up Story

What We Offer : Salary Range & Benefits

At Wheels Up, we believe in fair compensation based on experience, skills, and qualifications. The salary for this role ranges from $61,000 to $77,000, depending on a variety of factors. We don't typically start individuals at the top of the salary range; your place within the range is based on what you bring to the table. Additionally, you may be eligible for a discretionary annual incentive program, which rewards individual and organizational performance.

We also offer a range of benefits designed to support your well-being and personal life, including :