Customer Solutions Engineer I

Job Description

Job Description

Together, We Own it! Start your employee owner journey with Shorr Packaging.

The Customer Solutions Engineer I role will support strategic and continuous improvement initiatives that help our customers optimize operations, increase capacity, and enhance their overall experience. This role works closely with sales professionals and customers to identify opportunities for improvement through packaging automation, process design, and Lean methodologies.

Responsibilities

• Project Support & Execution :

Assist in planning and executing customer-focused projects that support sales efforts in acquiring, retaining, and growing accounts.

Conduct basic process mapping and identify savings opportunities with guidance. Support the development of improvement solutions.

Participate in customer site audits to observe operations, gather data, and contribute to identifying packaging and automation solutions.

Maintain scorecards to track project outcomes and identify areas for improvement in solution offerings and project success rates.

Work with sales executives and customers to implement simple layout and process changes using Lean / Six Sigma principles and packaging best practices.

Present findings and recommendations to customer stakeholders, with support, including mid-level and senior leaders.

Provide technical assistance to sales professionals across North America. Contribute to team development through knowledge sharing and collaboration.

Shorr Packaging does not provide work authorization sponsorship for this position.

The targeted compensation for this position is between $80k-$90k base plus targeted bonus, depending on skills and experience of the selected candidate.

Requirements

Preferred Qualifications :

Shorr Benefits

Shorr Packaging Corp is an equal-opportunity employer. It is the policy of Shorr Packaging Corp to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to protected veteran status or disability status or any other legally protected status.