Franchise Success Manager - Business Development Coach

Job Description

Job Description

The Franchisee Success Manager acts as a trusted account manager and primary relationship owner for assigned franchisees. Instead of directly solving every operational issue, the FSM is responsible for sourcing the right internal subject matter experts (SMEs) to resolve franchisee challenges quickly and effectively. The FSM is also expected to be proactive in driving business development by helping franchisees generate leads through cold outreach, prospecting calls, and email follow-ups. This role balances franchisee coaching with sales support, ensuring franchisees have the tools, resources, and guidance they need to grow revenue, maintain brand standards, and operate profitably.

Core Responsibilities

Franchisee Relationship Management

• Serve as the primary point of contact and trusted advisor for assigned franchisees
• Act as a connector between franchisees and internal SMEs (finance, marketing, training, operations, technology) to resolve issues efficiently
• Build strong, trust-based relationships with franchisees to promote engagement, compliance, and satisfaction
• Conduct regular calls, field visits, and structured check-ins

Proactive Business Development & Sales Support

Calling potential clients to introduce services

Sending and following up on cold outreach emails

Supporting franchisees in securing local / regional contracts

Franchisee Performance Coaching

National & Regional Account Execution

Strategic Opportunity Identification

Qualifications

This is a remote position.