Talent.com
Fraud Call Center Representative
Fraud Call Center RepresentativeConduent State & Local Solutions, Inc • Converse, TX, US
No longer accepting applications
Fraud Call Center Representative

Fraud Call Center Representative

Conduent State & Local Solutions, Inc • Converse, TX, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

\n

Fraud Call Center Representative – Onsite in San Antonio, TX

\n

Address : 2822 General Hudnell Dr. San Antonio, TX 78266

\n

Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client’s customers. With paid training, competitive pay at $16.75 / hr , and a range of incentives and benefits, you'll be empowered to make a real impact every day.

\n

What We Offer : \n \n

  • Full-Time Employment : Reliable schedule and stability.

\n

  • Competitive Pay : Pay is $16.75 / hr which may be below your state's minimum wage. Please take this into consideration when applying
  • \n

  • Shift differentials : $1.50 extra per hour for shifts between 6 PM-6 AM on weekdays, and / or $1.00 extra per hour for shifts between 6AM-6PM on weekends.
  • \n

  • Paid Training & Overtime : Get the training you need to excel and take advantage of overtime opportunities.
  • \n

  • Incentive Plan : Potential to earn up to an additional $350 per month after training by meeting performance metrics.
  • \n

  • Career Growth : Opportunities to advance your career in a supportive, innovative environment.
  • \n

  • Full Benefits : Comprehensive benefit options and a great work environment that values your success.
  • \n \n

    What You'll Do : \n \n

  • Efficiently manage a high volume of inbound calls in a fast-paced environment.
  • \n

  • Provide outstanding customer support by answering inquiries related to their accounts.
  • \n

  • Identify client needs and recommend solutions when fraud has been identified using comprehensive training, customer records, and our knowledge management systems.
  • \n

  • Analyze potential fraud and suspicious activity by monitoring card alerts and fraud prevention reports.
  • \n

  • Process disputes and fraud claims in line with client policies and guidelines.
  • \n

  • Escalate issues to the appropriate channels when a risk review, exception handling, or further analysis is needed.
  • \n

  • Log cases in the database, documenting actions taken and conversations with customers for accuracy.
  • \n

  • Maintain confidentiality by ensuring information is shared only with authorized individuals in compliance with legal requirements.
  • \n

  • Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
  • \n

  • Support team operations during peak times or absences to help maintain seamless service.
  • \n \n

    What We’re Looking For :

    \n \n

  • An effective communicator who can clearly explain complex information.
  • \n

  • A dedicated professional with a strong work ethic and problem-solving skills.
  • \n

  • A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
  • \n

  • Ready to commit to 100% attendance during our three-to-five-week paid training period.
  • \n \n

    Requirements : \n \n

  • Must be at least 18 years old with a High School Diploma or equivalent.
  • \n

  • Must have 6 months of Customer Service, Call Center or Dispatch experience.
  • \n

  • Complete a background check, credit check, and security fingerprinting.
  • \n

  • Must be able to work onsite in our San Antonio office.
  • \n \n

    Preferred Qualifications :

    \n \n

  • 6 months of experience in the banking / financial industry.
  • \n \n

    Take the next step in your career and join a team that values quality service and continuous growth. Apply today to become a vital part of our customer service team in San Antonio!

    \n

    Pay Transparency Laws in some locations require disclosure of compensation and / or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and / or sick time. The estimated hourly rate for this role is $16.75

    \n

    Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.

    \n

    For US applicants : People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded :   click here to access or download the form.  Complete the form and then email it as an attachment to  FTADAAA@conduent.com.  You may also click here to access Conduent's ADAAA Accommodation Policy.

    Create a job alert for this search

    Call Center Representative • Converse, TX, US

    Related jobs
    Remote Call Center Sales Representative

    Remote Call Center Sales Representative

    VirtualVocations • San Antonio, Texas, United States
    Remote
    Full-time
    A company is looking for a Call Center Sales Representative.Key Responsibilities Answer incoming calls and respond to inquiries regarding senior living communities Schedule and confirm tours for...Show more
    Last updated: 2 days ago • Promoted
    Remote Contact Center Representative

    Remote Contact Center Representative

    VirtualVocations • San Antonio, Texas, United States
    Remote
    Full-time
    A company is looking for a Contact Center Representative.Key Responsibilities Provide support from home with paid training and continuous coaching Manage verification and follow-up calls with he...Show more
    Last updated: 30+ days ago • Promoted
    Fraud Call Center Representative

    Fraud Call Center Representative

    Conduent • San Antonio, TX, US
    Full-time
    Fraud Call Center Representative Onsite in San Antonio, TX.Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of con...Show more
    Last updated: 4 days ago • Promoted
    Call Center Sales Representative- Hybrid

    Call Center Sales Representative- Hybrid

    AT&T • San Antonio, TX, United States
    Full-time
    This hybrid-remote position reports to our 1010 N.San Antonio, TX 78215 location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1...Show more
    Last updated: 24 days ago • Promoted
    Call Center Representative

    Call Center Representative

    Bath Planet • San Antonio, TX, US
    Full-time
    With more than 25 years in business, Bath Planet of San Antonio / Energy Home Pros is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that en...Show more
    Last updated: 30+ days ago • Promoted
    Sales Representative (Remote)

    Sales Representative (Remote)

    American Income Life • Helotes, TX, US
    Remote
    Full-time
    A Sales Career That Grows With You.Are you looking for a career path that gives you the freedom and flexibility to control your schedule, but also has the security and stability of a large company?...Show more
    Last updated: 30+ days ago • Promoted
    Remote Call Center Representative

    Remote Call Center Representative

    VirtualVocations • San Antonio, Texas, United States
    Remote
    Full-time
    A company is looking for a Remote Call Center Representative with a starting pay of $16.Key Responsibilities Receive and manage inbound calls, with potential outbound calls depending on the depar...Show more
    Last updated: 30+ days ago • Promoted
    Participant Service Center Representative

    Participant Service Center Representative

    VirtualVocations • San Antonio, Texas, United States
    Full-time
    A company is looking for a Participant Service Center Representative.Key Responsibilities Provide outstanding customer service via phone, email, and fax for retirement plan participants Assist p...Show more
    Last updated: 2 days ago • Promoted
    Call Center Representative

    Call Center Representative

    Conduent • San Antonio, TX, US
    Full-time
    Call Center Representative Onsite in San Antonio, TX.Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact f...Show more
    Last updated: 4 days ago • Promoted
    Call Center Representative - Critical Safety Agent (Bilingual - Spanish)

    Call Center Representative - Critical Safety Agent (Bilingual - Spanish)

    TaskUs • New Braunfels, TX, US
    Full-time
    TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.Levera...Show more
    Last updated: 11 days ago • Promoted
    Healthcare Call Center Representative

    Healthcare Call Center Representative

    VirtualVocations • San Antonio, Texas, United States
    Full-time
    A company is looking for a Call Center Representative.Key Responsibilities Provide customer service support to long-term providers and members Act as a liaison for complex customer issues and ma...Show more
    Last updated: 30+ days ago • Promoted
    Member Contact Center Representative

    Member Contact Center Representative

    VirtualVocations • San Antonio, Texas, United States
    Full-time
    A company is looking for a Call Center - Member Contact Center Rep 2 to provide exemplary service to members through various communication channels. Key Responsibilities : Consults with members to ...Show more
    Last updated: 30+ days ago • Promoted
    Call Center Service Representative 3 (SCA)

    Call Center Service Representative 3 (SCA)

    Peraton • San Antonio, TX, US
    Full-time
    Call Center Service Representative.Peraton is seeking Call Center Service Representative.The Call Center Service Representative is responsible for providing first-level Service Desk support service...Show more
    Last updated: 30+ days ago • Promoted
    Call Center Customer Service Representative (Inbound call center)

    Call Center Customer Service Representative (Inbound call center)

    SpectrumAM • San Antonio, TX, US
    Full-time
    If you are looking for a new career in a stable, recession-proof industry where you can use your incredible customer service skills to solve problems for our homeowners, then this might be the posi...Show more
    Last updated: 30+ days ago
    Remote Medical Call Center Representative

    Remote Medical Call Center Representative

    VirtualVocations • San Antonio, Texas, United States
    Remote
    Full-time
    A company is looking for a Call Center Representative to join their remote team.Key Responsibilities Receive and manage inbound calls, with potential outbound calls based on department needs Upd...Show more
    Last updated: 30+ days ago • Promoted
    Fraud Call Center Representative

    Fraud Call Center Representative

    VirtualVocations • San Antonio, Texas, United States
    Full-time
    A company is looking for a Call Center Representative - Fraud.Key Responsibilities : Handle inbound calls regarding suspected fraud traffic and identity theft Create cases for customers and updat...Show more
    Last updated: 2 days ago • Promoted
    Call Center Representative

    Call Center Representative

    VirtualVocations • San Antonio, Texas, United States
    Full-time
    A company is looking for a Call Center Representative.Key Responsibilities Assist customers with vehicle breakdowns and schedule preventive maintenance services Manage workflow by coordinating w...Show more
    Last updated: 30+ days ago • Promoted
    Remote Fraud Specialist

    Remote Fraud Specialist

    VirtualVocations • San Antonio, Texas, United States
    Remote
    Full-time
    A company is looking for a Remote Fraud Specialist for their call center.Key Responsibilities Investigate potential credit card fraud cases and analyze account history Respond to account inquiri...Show more
    Last updated: 30+ days ago • Promoted