Solution Consultant

Overview

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer shifting market challenges and deliver impactful results for our customers. We are committed to attracting and retaining a talented, diverse, and engaged team that collaborates and provides growth opportunities. Learn more at www.verint.com

Overview of Analytics Solution Consultant Job Function

The Presales Solution Consultant is a subject matter expert in Speech Analytics, Quality and Customer Engagement. In this role the Solution Consultant will run the sales engagement through the presales process which includes : delivering product demonstrations for customers, partners, and prospects during sales engagements, leading customer discovery sessions, responding to bids, RFPs / RFIs, delivering POCs, building and delivering a compelling business case aligned to the customer's use case to drive license revenue and customer success. Partner with customers to help consult and define their Voice of the Customer Analytics and Customer Engagement Management programs. Familiarity with Verint or similar products; and / or understanding of Contact Center, cloud technology, call recording, Speech Analytics, Text Analytics, Real Time Speech Analytics, Automated Quality, Natural Language Processing, Automatic Speech Recognition (ASR).

Primary Objective :

The Analytics Presales Solution Consultant is responsible for supporting the sales team both in Verint and Verint's partners in meeting software and SaaS revenue targets through executing a business driven sales methodology that links our solutions with prospect business drivers.

Principal Duties and Essential Responsibilities

• Execute the Company's sales strategies and support achievement of established sales quota. The quota will be based on assigned practice quota as well as national targets.
• Through a consultative approach use industry knowledge and best practices, coupled with knowledge of how Verint's solutions can drive improvement to secure new business and differentiate us from our competition.
• Work with account executives and other pre-sales consultants to derive a winning proposition and sales strategy for new license opportunities.
• Execute customer / prospect discovery sessions, executive meetings, business case creation (including ROI) strategy sessions, roadmap workshops and review meetings with customers that lead to ongoing knowledge gathering with the aim of securing additional business within the customer base or acquiring new prospects.
• Deliver compelling customer demonstrations that showcase the capabilities of the solutions and areas of greatest value and ROI based on specific customer requirements.
• Generate detailed business reports and action plans identifying strengths / weaknesses within customers / prospects operational and business processes, clearly identifying where Verint can offer operational excellence and business advantage.
• Collaborate with the customer / prospect and sales team to develop the appropriate solution bill of materials to drive customer satisfaction and value.
• Work with cross-functional teams to provide feedback on ways Verint can improve product functionality, consulting services, training offerings, sales collateral, demo content and messaging.
• Provide continuity through the hand-off phase to services to ensure the customer's expectations are met when required.
• Serve as a role model; mentor the sales team, transferring skills / knowledge for solution selling related to Verint Solutions.

Minimum Requirements

Preferred Requirements

Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and harassment. Verint has a zero-tolerance policy against any form of discrimination or harassment and provides equal opportunities to employees and applicants without regard to protected characteristics.

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