Esme Hotel - Security Officer

Overall Scope and Responsibility :

Security Officer ensures that all procedures are completed in accordance with the hotel's Security operating procedures and standards.

Main Duties :

• Patrol buildings and grounds to observe and identify potential security and safety risks or undesirable conditions such as fires, theft and vandalism.
• Inspect doors, window and locks in designated areas to determine level of security : ensure that only authorized personnel are present in back-of-the house areas or restricted areas.
• Demonstrate knowledge of the location and departmental emergency action and evacuation plans, locations of all fire extinguishing equipment, gas shut off valves and electrical main panels.
• Exercise sound judgment and the use of available information to resolve issues and in taking appropriate action when dealing with guests and employees.
• Prepare detailed and accurate written security reports.
• Investigate incidents of unusual circumstances or disturbances reported by guests, visitors, staff and off-duty employees.
• Assist with the completion of Incident and Accident reports in coordination with the General Manager and Human Resources Director when it pertains to employees.
• Provide accurate information to inquirers for directions, hours of operation, etc.
• Escort guests and employees as required to parking lots, provide same for employees carrying employee banks.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.
• Have thorough knowledge of State and Federal laws, as well as standard operating procedures.

General