Guest Services Agent

Guest Services Agent

Are you passionate about supporting hotel guests? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with guests and vendors. As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our guests, explore this opportunity! It may be everything you've been looking for.

Perks and Benefits :

3 weeks PTO

Annual education allowance of up to $1,000

Referral program

Free Onsite Parking or Commuting Support

Friends and family rates for our Hotel Properties throughout the company

What Will You Do?

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices.
• Ensures an efficient reception experience for guests, including check in / out, and complete audit procedures.
• Communicates with Guest Service Manager any relevant feedback from guests and / or other departments.
• Handles telephone reservations and changes with prompt courtesy, applying the hotel's selling strategy and thorough understanding of the offerings and segmenting, to increase revenue and maximize profit.
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Coordinates the storage room by storing and retrieving guest luggage and packages.
• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Valet Parking, and lobby coverage.
• Provides basic trouble-shooting support for in-room services such as Internet, TV, movies, and internet service.
• Works closely with Valet Parking Staff to ensure smooth handling of guest vehicles, luggage (if applicable), deliveries and special requests.
• Performs other duties as required.

What You Bring :

• Must have strong attention to detail with the ability to prioritize and organize.
• Understand guest's service needs.
• Must be speedy and accurate.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Ability to work weekends and a flexible schedule.

Salary Range : $23.00-$24.00

About The Company : Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

How To Apply :

Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.