Work From Home, Principal Associate- Card Supply Chain Risk Management

Work From Home, Principal Associate - Card Supply Chain Risk Management

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice.

23060 (Richmond, VA)

23320 (Chesapeake, VA)

33634 (Tampa, FL)

89144 (Las Vegas, NV)

75024 (Plano, TX)

19801 (Wilmington, DE)

68521 (Lincoln, NE)

56301 (St. Cloud, MN)

Supply Chain Solutions (SCS) manages over 2 billion customer interactions annually for Capital One. SCS partners with over 25 suppliers and is accountable for ~$1B spend. In addition to managing and influencing every aspect of the credit card production and print media / marketing global supply chain (from paper mills to card manufacturing and logistics providers), this team delivers innovations across direct marketing and keeps Capital One out in front of the competition. SCS is embarking on an exciting transformation journey and we are looking for a Principal Associate in risk management to join our team!

The Well-Managed Solutions (WMS) team within SCS is currently hiring for a Principal Associate (PA) that will take our Well Managed transformation to the next level in our testing program, furthering the top-notch brand that WMS has built. The PA will be responsible for the continuous development and execution of our processes and controls to support our Card operations and will ultimately be assessed in our risk assessments as part of the Design / Operating Effectiveness testing for automated / hybrid / manual controls. As a key member of the WMS team, this role will collaborate with smart and passionate leaders across first and second lines to deliver results that have a direct impact on the company's bottom line.

Specifically, the Well-Managed Solutions (WMS) Team within SCS is leading a multi-year transformational Well Managed journey focusing on :

• Strengthening the Control Ecosystem - working closely with all Card business areas to enable deeper risk mitigation and requirement compliance working closing with all Card business areas to enable better business results through process, risk and control capabilities and insights
• Amplify Simplification & Automation - integrating related work to drive more efficiency and effectiveness, while advancing the journey to reduce manual processes and seize the power of data
• Drive Sustainability - proactively adopting digital solutions and right-sized advisory governance to enable sustainable risk management

Core capabilities for this key role include a strong collaborative mindset with significant risk management of physical cards / plastics and controls testing expertise coupled with a balanced approach to driving effectiveness and efficiency to enhance both business and risk management processes and programs. This role requires a well-rounded and seasoned individual who is comfortable adjusting their approach to meet unique needs across multiple stakeholder groups within a complex organization. Successful candidates will demonstrate a proven track record of controls testing execution and oversight; change resiliency to maintain momentum in a dynamic, fast-paced and complex environment and among competing priorities; and strong partnership and communication skills to engage and influence critical stakeholders. The preferred candidate will have experience working in Compliance and / or Risk Management organizations within a major financial company specifically focused on physical card / plastics productions, with a solid understanding of process management frameworks, risk and control methodology, control testing methodology, and regulatory requirement management and applicability. The preferred candidate should also have experience with AI tools / Gemini in the Google business suite.

Responsibilities of this role include but are not limited to :

Basic Qualifications :

Preferred Qualifications :

Work from Home Technology Requirements :

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements :

We are unable to consider applicants who :