Help Desk Technician

Job Title :  Help Desk Technician

Department :   Information Technology / Analytics

Location :   Oklahoma City, Oklahoma

Reports To :  Director of Information Technology

Classification :  Hourly | Non-Exempt

About Us :

We are a fast-growing lead generation marketing company dedicated to helping attorneys and law firms expand their practices through high-quality client acquisition solutions. Our team thrives on results, innovation, and exceptional service. As we continue to scale, we are expanding our technology leadership to strengthen operations, ensure compliance, and enhance organizational performance.

Job Overview :

As a Help Desk Technician, you will play a vital role in maintaining and troubleshooting our IT systems, supporting both office staff and call center operations. You will assist in managing key technologies, including Microsoft Intune, UniFi network infrastructure, Balto (call center coaching tool), Azure-hosted environments, Vultr-hosted environments, and ScreenConnect (remote support). This role requires a proactive problem solver who can respond quickly to technical emergencies, including on-site incidents and remote work transitions during snow days or other disruptions. We need someone who is available ideally nights and weekends (can be part-time, as it is an hourly / non-exempt role).

Our Core Values

We are seeking a professional who embodies our values :

• Purpose  – Believe in our mission of helping clients get the justice they deserve.
• Resilience  – Stay calm and effective under pressure.
• Accountability  – Take ownership of outcomes and results.
• Integrity  – Act with fairness, honesty, and respect to build lasting trust.
• Success Driven  – Seek every opportunity to create value and drive growth.
• Excellence  – Communicate with clarity, document with precision, and deliver consistently.

Key Responsibilities :

On-Call : Respond to urgent IT issues during business hours to ensure minimal

disruption to call center and marketing operations.

workstations in special circumstances.

Qualifications :

Why Join Us :

Compensation & Benefits :

Base Salary :  Competitive, commensurate with experience

Bonus :  Eligibility based on project performance and company impact

Benefits :   Health, Dental, Vision : Comprehensive coverage, Corporate Gym Membership, Childcare reimbursement, Life Insurance

Paid Time Off :  PTO plus company-recognized holidays

Equal Opportunity Employer Statement :

We are an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, marital status, disability, veteran status, or any other characteristic protected by law.

Work Authorization :

Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship is not available at this time.