Talent.com
No longer accepting applications
Associate Team Leader

Associate Team Leader

H&R BlockSoquel, CA, US
7 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Pay Range Information

    The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and / or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

    Pay Range

    $11.00 - $29.00 / Hr.

    Sponsored Job #3325

    Create a job alert for this search

    Team Leader • Soquel, CA, US

    Related jobs
    • Promoted
    Summer Associate - MBA

    Summer Associate - MBA

    Cornerstone ResearchMenlo Park, CA, United States
    Full-time
    US-NY-New York | US-MA-Boston | US-IL-Chicago | UK-London | US-CA-Los Angeles | US-CA-San Francisco | US-CA-Menlo Park | US-DC-Washington. Cornerstone Research provides economic and financial consul...Show moreLast updated: 30+ days ago
    • Promoted
    Associate Director, Business Operations G&A

    Associate Director, Business Operations G&A

    Revolution MedicinesRedwood City, CA, United States
    Full-time
    Revolution Medicines is a clinical‑stage precision oncology company focused on developing novel targeted therapies to inhibit frontier targets in RAS‑addicted cancers. The company’s R&D pipeline com...Show moreLast updated: 12 days ago
    Team Leader

    Team Leader

    JB RestaurantsSanta Clara, California, United States, 95051
    Full-time
    This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc.The in...Show moreLast updated: 30+ days ago
    • Promoted
    United States Border Patrol Agent

    United States Border Patrol Agent

    U.S. Customs and Border ProtectionDavenport, California, US
    Permanent
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago
    • Promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance BuzzPebble Beach, California, US
    Full-time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...Show moreLast updated: 27 days ago
    • Promoted
    Associate Team Leader

    Associate Team Leader

    San Jose StaffingSan Jose, CA, US
    Full-time +1
    Our Company At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We a...Show moreLast updated: 4 days ago
    • Promoted
    Seafood Associate Team Leader (Assistant Department Manager)

    Seafood Associate Team Leader (Assistant Department Manager)

    Whole Foods MarketRedwood City, CA, US
    Full-time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means impro...Show moreLast updated: 3 days ago
    • Promoted
    Associate Capital and Space Planner

    Associate Capital and Space Planner

    University of California - Santa CruzSanta Cruz, CA, United States
    Full-time +1
    For full consideration, applicants should attach their resume and cover letter when applying for a job opening.For guidance related to the application process or if you are experiencing difficultie...Show moreLast updated: 30+ days ago
    • Promoted
    GEAR UP Director

    GEAR UP Director

    University of California - Santa CruzSanta Cruz, CA, United States
    Full-time +1
    This position will be hybrid; on-site 3-4 days / week and remote 1-2 days / week.Sites will include schools in South Monterey County and Salinas and Pajaro Valleys. Some evening / weekend work may be nece...Show moreLast updated: 17 days ago
    • Promoted
    Store Associate

    Store Associate

    CVS HealthCapitola, CA, US
    Full-time
    CVS Health Retail Store Associate.At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming hea...Show moreLast updated: 30+ days ago
    • Promoted
    Team Lead

    Team Lead

    Tempur SealyPalo Alto, CA, United States
    Full-time
    Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...Show moreLast updated: 20 days ago
    • Promoted
    United States Customs and Border Protection Officer

    United States Customs and Border Protection Officer

    U.S. Customs and Border ProtectionDavenport, California, US
    Full-time +1
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago
    • Promoted
    Multi-Unit Team Leader

    Multi-Unit Team Leader

    San Jose StaffingSan Jose, CA, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 4 days ago
    • Promoted
    Read allabout it

    Read allabout it

    StaplesMenlo Park, CA, US
    Part-time
    Sales Associates provide exceptional customer service with our customers' needs in mind.You'll help customers find products, provide solutions, and handle returns or online pickups.You'll also be c...Show moreLast updated: 30+ days ago
    • Promoted
    Associate Team Leader

    Associate Team Leader

    H&R BlockSan Jose, CA, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 7 days ago
    Team Leader

    Team Leader

    Our TeamMountain View, CA, US
    Part-time
    Quick Apply
    Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting / quality foo...Show moreLast updated: 30+ days ago
    • Promoted
    Resort Team Leader

    Resort Team Leader

    Pebble Beach ResortsPebble Beach, CA, US
    Full-time
    For nearly a century, friends and family, celebrities and athletes, world travelers and locals alike, have all flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula...Show moreLast updated: 6 days ago
    • Promoted
    Team Member

    Team Member

    Quick Quack Car WashMarina, CA, US
    Part-time
    Location : Marina, CA 93933, USA.Essential Duties and Responsibilities : .Greets customers as they enter the location.Maintains awareness of services provided by Quick Quack Car Wash.Explains services...Show moreLast updated: 30+ days ago