Talent.com
Associate Team Leader

Associate Team Leader

H&R BlockSan Jose, CA, US
4 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate
  • Wellbeing program, BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Pay Range Information

    The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and / or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

    Pay Range

    $11.00 - $29.00 / Hr.

    Sponsored Job #6375

    Create a job alert for this search

    Team Leader • San Jose, CA, US

    Related jobs
    • Promoted
    Block Advisor Associate Team Leader

    Block Advisor Associate Team Leader

    H&R BlockBelmont, CA, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 4 days ago
    • Promoted
    Team Sales Lead

    Team Sales Lead

    Rally HouseOakland, CA, US
    Part-time +1
    Team Sales Lead Opportunity At Rally House Oakland Mall.Rally House is a specialty retail store that carries all things local! We are looking for team members who are looking for a part-time leader...Show moreLast updated: 30+ days ago
    • Promoted
    Client Success Team Leader

    Client Success Team Leader

    YipitDataSan Francisco, CA, US
    Full-time
    YipitData is the leading market research and analytics firm for the disruptive economy and most recently raised $475M from The Carlyle Group at a valuation of over $1B. Every day, our proprietary te...Show moreLast updated: 1 day ago
    Team Lead

    Team Lead

    FedExOakland, California, US
    Full-time
    To complete and assign work-specific activities to team members and to provide direction and guidance as well as training in the completion of these activities. This includes resolving complex work-...Show moreLast updated: 19 days ago
    • Promoted
    Produce Associate Team Leader (Assistant Department Manager)

    Produce Associate Team Leader (Assistant Department Manager)

    Whole Foods MarketSan Francisco, CA, US
    Full-time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...Show moreLast updated: 30+ days ago
    • Promoted
    Associate Team Leader

    Associate Team Leader

    San Francisco StaffingSan Francisco, CA, US
    Full-time +1
    Our Company At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We a...Show moreLast updated: 1 day ago
    • Promoted
    Multi-Unit Team Leader

    Multi-Unit Team Leader

    San Francisco StaffingSan Francisco, CA, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 1 day ago
    • Promoted
    Team Lead

    Team Lead

    Rack Room ShoesLivermore, CA, US
    Part-time
    Location : Livermore, California US.The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies...Show moreLast updated: 30+ days ago
    • Promoted
    Associate Team Leader

    Associate Team Leader

    San Jose StaffingSan Jose, CA, US
    Full-time +1
    Our Company At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We a...Show moreLast updated: 1 day ago
    • Promoted
    Block Advisor Associate Team Leader

    Block Advisor Associate Team Leader

    San Jose StaffingSan Jose, CA, US
    Full-time +1
    Our company at H&R Block believes in the power of people helping people.Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We strive to con...Show moreLast updated: 1 day ago
    • Promoted
    Team Lead

    Team Lead

    Tempur SealyBurlingame, CA, United States
    Full-time
    Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...Show moreLast updated: 30+ days ago
    • Promoted
    Multi-Unit Team Leader

    Multi-Unit Team Leader

    H&R BlockScotts Valley, CA, US
    Full-time +1
    H&R Block Multi-Unit Team Leader.At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and commun...Show moreLast updated: 4 days ago
    • Promoted
    Operations Associate - Founding Team Member

    Operations Associate - Founding Team Member

    Pear VCSan Francisco, CA, US
    Full-time
    We're looking for an Operations Associate to join the founding team at Known and help execute the most exciting consumer launch of 2025. You'll work closely with our Head of Operations - driving GTM...Show moreLast updated: 8 days ago
    Team Leader

    Team Leader

    JB RestaurantsLivermore, California, United States, 94551
    Full-time
    This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc.The in...Show moreLast updated: 30+ days ago
    • Promoted
    Multi-Unit Team Leader

    Multi-Unit Team Leader

    San Jose StaffingSan Jose, CA, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 1 day ago
    • Promoted
    Client Relations - Team Lead

    Client Relations - Team Lead

    Class Consulting GroupSan Francisco, CA, United States
    Full-time
    The Class Consulting Group is a boutique management consulting firm headquartered in SFO-Bay Area that provides consulting services to senior management and Board of Directors of nonprofit / philanth...Show moreLast updated: 14 days ago
    • Promoted
    Team Lead

    Team Lead

    Extended Stay AmericaSan Carlos, CA, United States
    Full-time
    The Team Lead ("TL") position assists the.General Manager ("GM") in managing the hotel operations on a day-to-day.Key Performance Indicators and 100% guest satisfaction. The TL resolves guest and as...Show moreLast updated: 30+ days ago
    • Promoted
    Associate Team Leader

    Associate Team Leader

    H&R BlockAlameda, CA, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 4 days ago