Onsite & Hybrid Call Center Agents

Join a Team That's Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

As a Collections Agent, you will be responsible for contacting customers to collect outstanding debts, negotiate payment arrangements, and maintain accurate records of interactions. This posting is to build a candidate pool for anticipated future job openings. While there might not be an immediate vacancy, we encourage you to apply so you will have the opportunity to join our team when a position becomes available.

What You'll Do :

Contact customers via phone, email, and mail to collect overdue payments

Negotiate payment plans and settlements with customers to resolve outstanding debts

Document all customer interactions and payment arrangements accurately in the system

Follow up with customers to ensure payment agreements are upheld

Collaborate with other team members to develop strategies for improving collection efforts

Provide excellent customer service while adhering to company policies and regulations

What We're Looking For :

Work Environment & Location

We have onsite and hybrid opportunities available.

For all hybrid positions we require a minimum of 3 months 100% onsite at the start of employment. Hybrid is assigned based on performance and attendance adherence.

Our office is located at 4410 E Claiborne Square, Hampton, VA 23666, USA

Shift Availability

Ability to work full-time (40-hours per week) year round.

Flexible availability as shifts will be a mixture of mornings, afternoons and weekends

Work Experience

Previous experience in customer service is required

Previous experience in collections or a call center environment is a strong asset

Skills & Abilities

Excellent Communication Skills : You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing.

Positive Attitude : A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.

Problem-Solving Abilities : The ability to quickly analyze a situation and find a solution to meet customer needs.

Attention to Detail : Ensure accurate data entry and follow-up on all customer interactions.

Adaptability : Able to adjust to new systems, processes, and customer needs.

Team Player : A collaborative spirit who enjoys working with others to achieve common goals.

Tech-Savvy : Comfortable using customer service platforms, CRM systems, and other software tools.

Willingness to Learn : Open to ongoing training and development to grow in the role and with the company.

Why Join Us?

Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.

Comprehensive Training : We offer extensive paid training to ensure you're equipped for success.

Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.

Diversity & Inclusion : We celebrate the unique perspectives and contributions of all our employees.

Fun Workplace : Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.

State-of-the-Art Offices : Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

Rewarding Work : Help businesses grow while making a real difference in people's lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Bill Gosling Outsourcing - Where your career thrives!